Skimmer
UnclaimedAll-in-one software for pool service businesses to manage routing, scheduling, billing, and customer experience.
Visit WebsiteTL;DR - Skimmer
- Optimizes routes and scheduling to reduce driving time and costs.
- Streamlines billing and invoicing with automated payments and flexible options.
- Enhances customer communication with digital service reports and a self-service portal.
Pricing: Paid only
Best for: Enterprises & pros
4.9/5 across review platforms
Pros & Cons
Pros
- Significantly reduces driving time and fuel costs through route optimization.
- Saves over 20 hours per month on administrative tasks by centralizing operations.
- Accelerates payment collection with credit/debit payouts and AutoPay options.
- Improves customer satisfaction and retention with transparent communication and digital reports.
- Offers flexible billing models to adapt to various service charge structures.
Cons
- Specific pricing tiers and detailed feature breakdowns per tier are not immediately clear.
- The primary focus is on pool service, which might not be suitable for other field service industries without customization.
Ratings Across the Web
4.9(218 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Route OptimizationDrag-and-Drop SchedulingAutomated Billing and InvoicingDigital Service Reports (Proof-of-Service Emails)Customer Communication (Email & SMS)Self-Service Customer PortalJob Management for Repairs and InstallsWork Order Management
Pricing Plans
Free TrialGetting Started
Starts at $49/month
- Unlimited Technicians & Admins
- Unlimited Customers & Service Locations
- Unlimited Visits per Location
- Route Builder
- One-time Work Orders & Reminders
- Invoicing, Online Payments, and Financial Reporting
- 5 Photos per Visit
- 20 Photos per Location
- Shopping List
- Service Reports and Emails
- Service Texts ($0.029/message)
- Customer Portal
- Surcharging
Scaling Up
Starts at $98/month
- Everything in Getting Started
- Quotes & Estimates
- Job Management
- Schedule Consumer financing powered by Sunbit
- Productivity Reporting
- LSI & Dosing Calculator powered by Orenda
- LaMotte® Integration
- Recurring Work Orders
- Unlimited Service Texts (free)
- 20 Photos per Visit
- 40 Photos per Location
- Route Optimization
- Required Checklist Items
- Broadcast Emails
- Live Phone Support
Skimmer for Enterprise
Contact us
- Everything in Scaling Up
- 30 Photos per Visit
- 50 Photos per Location
- Custom Reports
- Integrations
- Priority Support
- Dedicated Success Manager
What is Skimmer?
Skimmer is a comprehensive, all-in-one software solution designed specifically for pool service professionals. It streamlines operations by centralizing routing, scheduling, billing, and customer management into a single platform. The software helps pool businesses save time, get paid faster, and enhance customer satisfaction, ultimately enabling them to grow more efficiently.
Skimmer is ideal for pool service companies of all sizes, from individual technicians to multi-million dollar operations. It aims to eliminate manual tasks, reduce administrative overhead, and optimize field operations, allowing pros to focus on service delivery and business expansion rather than paperwork and inefficient processes. The platform also provides tools for improved customer communication, offering digital service reports, flexible payment options, and a self-service customer portal.
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Skimmer FAQ
How does Skimmer's route optimization specifically help reduce operational costs for a pool service business?
Skimmer's route optimizer dynamically calculates the most efficient driving path between service stops. This feature is designed to reduce monthly mileage by up to 200 miles, directly leading to lower fuel costs and decreased wear and tear on vehicles, thereby cutting operational expenses for pool pros.
Can Skimmer accommodate different billing models, such as charging per month, per stop, or including chemicals?
Yes, Skimmer's billing system is highly adaptable. It allows pool businesses to choose how they bill customers, supporting options like per month, per stop, per month plus chemicals, or per stop with chemicals, ensuring it aligns with various business models.
What specific information can be included in the automated digital service reports sent to customers?
The automated digital service reports, often called 'digital door hangers,' can be customized to include chemical readings, chemical dosages, a checklist of completed service items, the names of the technicians who performed the service, and even photos taken on-site as proof of service.
How does the customer portal enhance the client experience and reduce administrative burden for the pool company?
The customer portal provides clients with direct, self-service access to their service history, invoices, billing statements, quotes, and payment details. This transparency builds trust and allows customers to pay multiple outstanding invoices with one click, reducing the need for direct inquiries and administrative follow-ups from the pool company.
Beyond routine cleanings, how does Skimmer manage one-time repairs, installations, or other non-recurring jobs?
Skimmer includes robust Job Management features designed for repairs, installations, and one-time projects. It allows users to convert approved quotes into jobs, schedule work orders with full context, track job status from start to finish, capture onsite changes, and ensure accurate invoicing that reflects all work performed and deposits applied.
Does Skimmer offer any solutions for customers who need flexible payment options for larger repair or renovation bills?
Yes, Skimmer provides consumer financing options that allow customers to pay for repairs and upgrades over time with simple monthly payments. This feature helps remove budget hesitation for high-cost work, potentially increasing service acceptance and enabling pool pros to take on larger, more profitable jobs.
Source: getskimmer.com