How does Stora handle existing customer data and payment information during the migration process from an older self-storage management system?
Stora's dedicated onboarding team manages the migration of existing customer data, payment details, and smart entry codes. The process is designed to ensure continuity for customers and minimal disruption to ongoing payments, allowing businesses to transition smoothly without losing critical operational data.
Can Stora integrate with my existing smart access control systems, and how does it automate customer access upon booking?
Yes, Stora integrates with smart access control systems. Upon a new booking, the system automatically assigns a unit and provides the customer with immediate, secure access information. For late payments, it triggers automatic overlocks until the payment is received, ensuring seamless and secure facility management.
What specific features does Stora offer to help new self-storage facilities generate leads and bookings before their physical location is fully operational?
Stora includes a 'Pre-Opening Mode' feature. This allows new facilities to build their brand, launch their website, start ranking on search engines, and take reservations even before construction is complete or units are ready. This maximizes earning potential from day one by securing early bookings.
How does Stora's automated pricing system work to increase revenue, and what level of control do operators have over price adjustments?
Stora's automated pricing system allows operators to set rules for price changes, including dynamic pricing and automated rent increases. The system applies these increases, notifies tenants, and tracks revenue automatically. Operators define the parameters and rules, giving them control while benefiting from automated revenue optimization.
Beyond standard self-storage unit management, does Stora offer any tools for managing leads and tasks for the operational team?
Yes, Stora includes integrated lead management capabilities to capture, track, and convert potential customers automatically with instant alerts. It also features a task management system that allows teams to create, assign, and track tasks related to leads, customers, and daily operations, ensuring everyone is aligned.