Yellow.ai
UnclaimedTransform CX & EX with AI agents that think, act, and resolve autonomously.
Visit WebsiteTL;DR - Yellow.ai
- Automates customer and employee interactions with human-like AI agents.
- Offers omnichannel support, multi-modal communication, and advanced analytics.
- Provides enterprise-grade security and compliance for regulated industries.
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms
Pros & Cons
Pros
- Significantly reduces operational costs (up to 60%)
- Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- Enables rapid deployment with pre-built templates and integrations
- Offers highly accurate and human-like conversations with <1% hallucinations
- Provides robust security and compliance, suitable for regulated industries
Cons
- No explicit mention of a free tier or trial, suggesting it's primarily for enterprise budgets
- Requires integration with existing tech stacks, which might have initial setup complexities
Ratings Across the Web
4.4(136 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Agentic AI Platform for CX & EX Automation15+ Cutting-edge LLMs for flexibility and performanceOmnichannel orchestration with multi-modal support (voice, chat, email, images, documents, video)Dynamic analytics for continuous AI agent improvement150+ plug-and-play enterprise integrations (e.g., Salesforce, Zendesk, Genesys)No-code AI agent builder with natural language promptsAutomated testing for AI agentsConversational Knowledge Base (Agentic RAG)
Pricing Plans
Free TrialFree
Free
- 1 AI Agent
- 500 chat sessions/month included, then $0.99 per resolution
- Limited Channels Supported (Chat, Voice, Email, SMS)
- Limited Agentic Omnichannel Builder
- Limited VoiceX: Natural Voice AI
- Limited Intelligent Email Agents
- Limited Code/Pro-Code Access
- Limited Custom Events
- Limited Custom Integrations (APIs)
- Limited Out-of-Box Integrations
- Limited AI Copilot (Testing, Debug, Optimization)
- 2 Agents Limit
- 1,000 records User360
- 1 active, 10 templates Campaign Management
- Limited Agentic Discovery (Zero-Setup Automation)
- Limited Custom Dashboards/Data Explorer
- Limited LLM Analytics, Sentiment & Topic Tracking
- Limited Proactive Campaigns & Notifications
- Limited Role-based Access Controls & Compliance
Basic
Try for free
Enterprise
Contact us
- Unlimited AI Agents
- Unlimited Chat Sessions
- All (35+) Channels Supported (Chat, Voice, Email, SMS)
- Unlimited Agentic Omnichannel Builder
- Unlimited VoiceX: Natural Voice AI
- Unlimited Intelligent Email Agents
- Unlimited Code/Pro-Code Access
- Unlimited Custom Events
- Unlimited Custom Integrations (APIs)
- 150+ Out-of-Box Integrations
- Unlimited AI Copilot (Testing, Debug, Optimization)
- Unlimited Agents Limit
- Unlimited User360
- Unlimited Campaign Management
- Unlimited Agentic Discovery (Zero-Setup Automation)
- Unlimited Custom Dashboards/Data Explorer
- Unlimited LLM Analytics, Sentiment & Topic Tracking
- Unlimited Proactive Campaigns & Notifications
- Unlimited Role-based Access Controls & Compliance
- SOC2/GDPR/ISO
About Yellow.ai
By Toolradar Team·
Yellow.ai is an enterprise-grade Agentic AI Platform designed to revolutionize customer and employee experiences through autonomous, human-like conversations. It leverages over 15 cutting-edge Large Language Models (LLMs) to deliver speed and accuracy across various communication channels including voice, chat, and email. The platform allows businesses to build, test, and deploy powerful AI agents that understand user intent, maintain context, and achieve complex business goals, significantly reducing operational costs and improving customer satisfaction.
The platform is built for rapid deployment with 150+ plug-and-play integrations and pre-built templates, enabling businesses to go live faster without extensive coding or NLP training. It offers omnichannel orchestration with multi-modal support, allowing agents to handle diverse input types like images, voice, and documents while maintaining conversational context. Yellow.ai also provides dynamic analytics to continuously improve AI agent performance and ensures enterprise-grade security and compliance with standards like HIPAA, ISO 27001, and SOC 2 Type II, making it suitable for highly regulated industries like BFSI and healthcare.
Yellow.ai is ideal for large enterprises looking to automate a significant portion of their customer and employee interactions, improve agent productivity, and deliver 24/7 support across multiple languages and channels. It helps organizations cut service costs, boost resolution rates, and drive revenue by providing a scalable, secure, and intelligent conversational AI solution.
How we evaluate tools →Source: yellow.ai
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Yellow.ai FAQ
How does Yellow.ai ensure the security and privacy of sensitive data, especially in regulated industries like BFSI and Healthcare?
Yellow.ai prioritizes data privacy and security through various compliance certifications including HIPAA, ISO, SOC2, GDPR, and PDPA. The platform employs enterprise-grade security measures such as role-based access control, single sign-on, OAuth, SAML integration, TLS 1.3 encryption in transit, and AES 256 encryption at rest. Additionally, it conducts regular penetration tests and vulnerability management, covering WAF, DDOS, IPS, and IDS.
What kind of integrations does Yellow.ai offer to connect with existing enterprise systems?
Yellow.ai provides over 150 plug-and-play integrations to connect with existing tech stacks, including popular platforms like Salesforce, Zendesk, Genesys, and Nice. This allows for rapid deployment and seamless integration with CRM and billing systems, ensuring that AI agents can access and utilize relevant data from across an organization's ecosystem.
How does Yellow.ai's multi-LLM architecture benefit users?
The multi-LLM architecture offers flexibility by allowing users to choose the most suitable Large Language Model for each specific task, maximizing performance. This approach also helps avoid vendor lock-in, providing the freedom to adopt superior models as they emerge and bypass the constraints of single-vendor pricing and capabilities.
Can Yellow.ai's AI agents handle complex, multi-modal customer interactions?
Yes, Yellow.ai's platform supports omnichannel orchestration with multi-modal capabilities, allowing AI agents to communicate seamlessly across preferred channels. This includes processing images, voice, documents, and providing video responses, all while maintaining full conversational context throughout the interaction.
How does Yellow.ai help improve AI agent performance over time?
Yellow.ai utilizes dynamic analytics to actively improve AI agent performance. This involves analyzing conversations, intelligently generating knowledge base articles, and optimizing responses in real-time, moving beyond passive dashboards to ensure agents get smarter with every interaction.
What specific benefits has UnionBank of Philippines experienced after implementing Yellow.ai's conversational AI solutions?
UnionBank of Philippines achieved a 51% year-over-year reduction in AI agent operational expenditure and saw a significant increase in AI agent adoption, from 28,000 users per month to 120,000 users per month. This was attributed to the platform's low-code nature, enabling quick scaling of customer self-service options and efficient query resolution.
Source: yellow.ai