Yellow.ai vs Chatbase: Which Should You Choose in 2026?
Choosing between Yellow.ai and Chatbase comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Yellow.ai
Transform CX & EX with AI agents that think, act, and resolve autonomously.
Best for you if:
- • Automates customer and employee interactions with human-like AI agents.
- • Offers omnichannel support, multi-modal communication, and advanced analytics.
Chatbase
Build custom AI chatbots trained on your data
Best for you if:
- • You want the higher-rated option (7.6/10 vs 0.0/10)
- • Train chatbots on your own documents
- • Embed on any website with one line of code
| At a Glance |  Yellow.ai | |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | AI Agents | AI Agents |
Rating | —/100 | 76/100 |
| Feature | Yellow.ai | Chatbase |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | — | 76 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | AI AgentsChatbots | AI AgentsLead Generation |
Understanding the Differences
Both Yellow.ai and Chatbase solve similar problems, but they approach them differently.Yellow.ai positions itself as "transform cx & ex with ai agents that think, act, and resolve autonomously." while Chatbasefocuses on "build custom ai chatbots trained on your data". These differences matter depending on what you're trying to accomplish.
When to Choose Yellow.ai
Yellow.ai makes sense if you're looking for a budget-friendly option with a free tier solution.
When to Choose Chatbase
Chatbase is worth considering if you need a flexible option with both free and paid tiers tool. Scoring 76/100, it edges ahead in our evaluation.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, Yellow.ai lets you get started without pulling out your credit card.
We'd pick: Yellow.ai
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Chatbase is built for teams that are leveling up.
We'd pick: Chatbase
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Both have enterprise tiers—compare their security features.
We'd pick: Chatbase
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with Yellow.ai, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Chatbase higher (76/100). But the community has upvoted Chatbase more (0 votes). Pick your source of truth.
Key Takeaways
What Chatbase Does Better
- Higher overall score (76/100)
- Our recommendation for most use cases
Consider Yellow.ai If
- You want to start free and scale later
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Chatbase (76/100). But the honest answer is that "better" depends on your situation. Chatbase scores higher in our analysis, but Yellow.ai might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Yellow.ai or Chatbase better?
Based on our analysis, Chatbase scores higher with 76/100. Yellow.ai isfreemium while Chatbase is freemium. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Yellow.ai to Chatbase easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Yellow.ai and Chatbase offer free trials?
Most software in this category offers free trials or free tiers. Yellow.ai is freemium with a free tier.Chatbase is freemium with a free tier. Visit their websites for current trial offers.