Zoom Contact Center Pricing 2026
Plans, hidden costs, and alternatives compared
Cite this data: Toolradar, Zoom Contact Center pricing verified Oct 2026, toolradar.com/tools/zoom-contact-center/pricing
Zoom Contact Center starts at $69/user/month on the Essentials plan.
Verified Oct 2026 from the official pricing page.
Is Zoom Contact Center worth the price?
Zoom Contact Center starts at $69 per user per month billed annually, and Elite at $149 bundles AI Expert Assist, quality management, and workforce management.
Pricing Plans
Essentials
$69/user/month
Billed annually ($85 month to month)
- Voice, video, chat, and SMS channels
- Flow Editor and IVR
- Real-time transcription
- Screen sharing
- CRM integrations
- Mobile access
- Voice of the customer surveys
- Zoom AI Companion
Premium
$99/user/month
Billed annually ($119 month to month)
- Everything in Essentials
- Email and social media channels
- Work items
- Outbound dialers
- Cobrowse
Elite
$149/user/month
Billed annually ($179 month to month)
- Everything in Premium
- AI Expert Assist
- Advanced quality management
- Workforce management
- Live AI interpreter
Zoom Contact Center Pricing FAQ
How much does Zoom Contact Center cost?
Zoom Contact Center starts at $69/user/month on the Essentials plan. It offers 3 paid tiers ranging from $69/user/month to $149/user/month.
Does Zoom Contact Center have a free plan?
Zoom Contact Center does not offer a permanent free plan. Paid plans are required from day one.
What is the cheapest Zoom Contact Center paid plan?
The cheapest paid plan for Zoom Contact Center is "Essentials" at $69/user/month. Key features include: Voice, video, chat, and SMS channels, Flow Editor and IVR, Real-time transcription.
How much does Zoom Contact Center cost for a team of 10?
For 10 users on the Essentials plan, Zoom Contact Center is $690/month, or $8,280/year, at the published per-user rate.
Sources
- Official Zoom Contact Center pricing: zoom.us/pricing/zoom-contact-center (verified Oct 2026)
- Cite this data: Toolradar, Zoom Contact Center pricing verified Oct 2026, toolradar.com/tools/zoom-contact-center/pricing
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