Zoom Contact Center
Claim this toolAI-native omnichannel contact center on the Zoom platform
From $69/moVisit WebsiteReviews onG2
70 reviews trackedThe Bottom Line
- Price
- From $69/mo. Compare plans
Key facts
- AI-native omnichannel contact center on the same platform as Zoom Meetings and Zoom Phone
- Voice, video, chat, SMS, email, and social channels with AI routing, assist, and quality management
- Plans from $69 per user per month billed annually; Elite at $149 adds AI Expert Assist and workforce management
Pros
- Voice, video, chat, SMS, email, and social queues on one Zoom platform
- AI Companion on every plan, with AI Expert Assist, quality management, and workforce management on Elite
- Customer context carries across every touchpoint, so customers do not repeat themselves
- Published list prices with named or concurrent licenses
- Runs alongside Zoom Meetings, Zoom Phone, and Team Chat
Cons
- Email, social channels, and outbound dialers need Premium or Elite
- AI Expert Assist, quality management, and workforce management are add-ons below Elite
- Month-to-month billing costs more than the annual rate
What is Zoom Contact Center?
Zoom Contact Center brings the Zoom CX ecosystem onto one connected platform, with AI that unifies interactions, data, and teams. Agents handle voice, video, chat, SMS, email, and social media from one workspace, keep customer context across every touchpoint, and work alongside Zoom Meetings, Zoom Phone, and Team Chat. AI routes and resolves interactions, AI Expert Assist guides agents in real time, and quality management, workforce management, and real-time analytics run on the same platform.
Ratings Across the Web
4.3(70 reviews)
Zoom Contact Center holds an aggregate rating of 4.3 out of 5 from 70 reviews across G2, last checked October 5, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Omnichannel routing across voice, video, chat, SMS, email, and social media
- AI-driven routing and resolution
- Zoom Virtual Agent for self-service
- Zoom AI Companion on every plan
- AI Expert Assist for real-time agent guidance (Elite)
- Workforce management (Elite)
- Advanced quality management (Elite)
- Real-time analytics and reporting
- Flow Editor and IVR
- CRM integrations
- Outbound dialers and cobrowse (Premium and Elite)
- PII protection and data privacy controls
Pricing Plans
Pricing checked Oct 5, 2026
| Plan | Price | Details |
|---|---|---|
| Essentials | $69/user/month | Billed annually ($85 month to month)
+5 moreShow less
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| Premium | $99/user/month | Billed annually ($119 month to month)
+2 moreShow less
|
| Elite | $149/user/month | Billed annually ($179 month to month)
+2 moreShow less
|
Is Zoom Contact Center worth the price?
Zoom Contact Center starts at $69 per user per month billed annually, and Elite at $149 bundles AI Expert Assist, quality management, and workforce management.
Reviews
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4.3/5
Across 70 verified user reviews on G2
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Zoom Contact Center FAQ
What is Zoom Contact Center?
Zoom Contact Center is Zoom's AI-native omnichannel contact center. It brings voice, video, chat, SMS, email, and social channels onto the same platform as Zoom Meetings, Zoom Phone, and Team Chat, with AI that routes, assists, and summarizes interactions.
How much does Zoom Contact Center cost?
Zoom lists three plans billed annually: Essentials at $69, Premium at $99, and Elite at $149 per user per month. Month-to-month billing is $85, $119, and $179. Licenses can be named or concurrent.
What is included in Zoom Contact Center Essentials?
Essentials is an inbound omnichannel contact center with voice of the customer surveys. It includes voice, video, chat, and SMS channels, Flow Editor and IVR, real-time transcription, screen sharing, CRM integrations, mobile access, and data privacy features.
What does the Premium plan add?
Premium adds inbound and outbound omnichannel support, including email and social media channels, work items, outbound dialers, and cobrowse.
What does the Elite plan add?
Elite includes everything in Premium plus Zoom AI Expert Assist, advanced quality management, workforce management, and the live AI interpreter. On Essentials and Premium those are add-ons.
Does Zoom Contact Center include AI?
Yes. Zoom AI Companion is included on every plan. Elite adds AI Expert Assist, which gives agents real-time guidance and knowledge during an interaction. Zoom Virtual Agent can handle self-service conversations before a human is needed.
Is Zoom Contact Center the same as Zoom Phone?
No. Zoom Phone is a cloud business phone system for employees. Zoom Contact Center is a separate product for customer service queues, with routing, IVR, omnichannel channels, quality management, and workforce management. The two run on the same Zoom platform.
Does Zoom Contact Center integrate with a CRM?
Yes. CRM integrations are included on every plan, so agents can see customer context during an interaction instead of switching tools.
Is there a free plan for Zoom Contact Center?
No. Zoom Contact Center has no free plan. Pricing starts with Essentials at $69 per user per month billed annually.
Who is Zoom Contact Center best for?
Teams that already run Zoom for meetings or phone and want their customer service queues, AI assistance, and workforce tools on the same platform, from small support teams to large omnichannel contact centers.
Source: zoom.com