Key features
- Online Booking System
- Live Virtual Services (FitLIVE)
- Achieve Client App
Pros
- Comprehensive all-in-one solution reduces need for multiple tools.
- Simplifies online booking and scheduling for clients.
Cons
- Contract terms are a recurring complaint, with 2025 and 2026 one-star reviews and BBB filings describing auto-renewal that requires 30-day written notice to escape, fee increases that arrive unannounced, and cancellation friction that often escalates to the Better Business Bureau.
- The platform is built around group classes and memberships, so businesses that rely on 1:1 appointment booking such as massage therapists, estheticians, stylists, and personal trainers find its scheduling and payment-plan options a poor fit.
