Delighted Is Shutting Down: The 7 Best Alternatives (2026)

Qualtrics has sunset Delighted. The platform stopped operating on June 30, 2026, accounts have been closed, and customer data is being deleted. If you ran NPS, CSAT, or CES surveys on Delighted, you need a new home for your feedback program, and you need to export any historical data before it is gone for good.

The good news: the market is full of capable replacements, and several are actively courting Delighted refugees. Here are the seven best Delighted alternatives in 2026, ranked by how completely they replace what Delighted did.

Quick answer

1. Zonka Feedback (best overall replacement)

Zonka Feedback is the closest like-for-like replacement for Delighted, and then some. Where Delighted focused on simple single-channel surveys, Zonka runs transactional and relationship NPS, CSAT, and CES across email, SMS, WhatsApp, web, in-app, and kiosks.

What makes it a strong Delighted replacement:

• AI automatically analyzes open-text responses to surface what is driving the score, not just the number.
• Real-time detractor alerts are routed to the right person with full customer context, so follow-up happens within hours.
• Built-in close-the-loop workflows: a centralized inbox, case assignment, and automated follow-up.
• Trends broken out by location, team, product, and agent.

2. SurveySparrow

SurveySparrow is the best pick if you liked Delighted's simplicity but want more survey types. It runs NPS, CSAT, CES, and 360 surveys with a conversational, high-completion interface, and delivers across email, web, in-app, and SMS.

• Conversational survey UX that lifts completion rates.
• Recurring surveys and automation workflows.
• Strong integrations with CRM, helpdesk, and Slack.

3. CustomerGauge

If your NPS program is B2B and account-based, CustomerGauge is purpose-built for it. Its "Monetized NPS" model ties feedback to account revenue and churn risk, which is exactly what account managers need to act on a detractor.

• Account-level NPS, not just individual respondents.
• Links scores to revenue and retention.
• Strong closed-loop workflows and B2B benchmarks.

4. Survicate

Survicate is the value pick. It covers NPS, CSAT, CES, and custom surveys with a solid in-app widget and targeting rules, at a lower price point than most dedicated CX platforms.

• Multiple survey types in one tool.
• Good in-app targeting and segmentation.
• Native integrations with HubSpot, Intercom, and Slack.

5. AskNicely

AskNicely is the strongest fit for service businesses where frontline staff shape the experience. It pairs NPS with team coaching, leaderboards, and real-time follow-up workflows.

• Frontline coaching and per-team NPS.
• Real-time detractor alerts for same-day follow-up.
• Built for multi-location businesses.

6. Qualtrics CustomerXM

Qualtrics is the official migration path Delighted customers are pointed to. It is enterprise CX software: NPS, CSAT, journey analytics, and predictive intelligence, with the depth and price tag to match. Choose it if you want to stay inside the Qualtrics ecosystem and have the budget for a full CX program.

7. Retently

Retently is a good affordable NPS tool for SaaS teams. It offers per-response pricing, strong CRM integrations, and a clean workflow for collecting and acting on NPS without enterprise overhead.

How to migrate off Delighted

1. Export your historical data now. Once your subscription ends, Qualtrics deletes it. Download an archive of your responses and scores before the cutoff.
2. Pick a replacement and rebuild your surveys. Recreate your NPS, CSAT, or CES surveys and lifecycle triggers in the new tool.
3. Reconnect your integrations. Re-link your CRM, helpdesk, and Slack so scores and detractor alerts flow to the same places they did before.
4. Run the new tool in parallel if you can. A short overlap lets you confirm response rates and routing before you fully cut over.

Bottom line

Delighted is gone, but the category has moved on. For most teams, Zonka Feedback is the fastest and most complete replacement: multi-channel surveys, AI open-text analysis, and real close-the-loop workflows in one platform. If you are enterprise and want to stay with Qualtrics, Qualtrics CustomerXM is the official path. And if you are a lean SaaS team, Survicate or Retently keep costs down.