Capterra vs Trustpilot: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Capterra and Trustpilot side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Capterra
Discover, compare, and select the right software for your business needs.
Best for you if:
- • You want extensive database of software products
Trustpilot
Empowering consumers to shop with confidence and helping companies improve through reviews.
Best for you if:
- • You want provides a large database of customer reviews for various businesses
| At a Glance | Capterra | Trustpilot |
|---|---|---|
Starts at | Free plan | Free plan |
Category | Directories Lead Generation | Reviews & UGC Customer Feedback |
Rating | 4.1/5 G2 4.7 · Trustpilot 3.2 · SourceForge 4.3 5,128 reviews | 3.9/5 Capterra 4.5 · Trustpilot 3.3 · G2 3.4 2,598 reviews |
Free plan | Yes | Yes |
Choose Capterra or Trustpilot?
Choose Capterra if
- You want extensive database of software products
- You want valuable user reviews provide real-world insights
- You work in directories, not reviews & UGC
Choose Trustpilot if
- You want provides a large database of customer reviews for various businesses
- You want empowers consumers to make informed purchasing decisions
- You work in reviews & UGC, not directories
In-Depth Analysis
Capterra
Discover, compare, and select the right software for your business needs.
Strengths
- Pro: Extensive database of software products
- Pro: Valuable user reviews provide real-world insights
- Pro: Comparison tools simplify decision-making
- Pro: Good source of leads for software vendors
- Pro: Easy to navigate and search for software
Weaknesses
- Con: Some reviews may be incentivized
- Con: Vendor advertising can influence visibility
- Con: Information might not always be perfectly up-to-date
Key features
Trustpilot
Empowering consumers to shop with confidence and helping companies improve through reviews.
Strengths
- Pro: Provides a large database of customer reviews for various businesses.
- Pro: Empowers consumers to make informed purchasing decisions.
- Pro: Offers businesses a platform to gather feedback and improve.
- Pro: Promotes transparency and accountability for companies.
- Pro: Easy to use interface for searching and submitting reviews.
Weaknesses
- Con: Potential for fake or biased reviews (though platform aims to combat this).
- Con: Businesses may be subject to negative reviews, even if unwarranted.
- Con: Managing and responding to reviews can be time-consuming for businesses.
Key features
Key Takeaways
Capterra
- Choose if you want discover, compare, and select the right software for your business needs
Trustpilot
- Choose if you want empowering consumers to shop with confidence and helping companies improve through reviews
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.1/5 from 5,128 reviews for Capterra, 3.9/5 from 2,598 reviews for Trustpilot).
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Capterra and Trustpilot compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.1/5 from 5,128 reviews for Capterra, 3.9/5 from 2,598 reviews for Trustpilot). Both have a free plan.
What are Capterra and Trustpilot used for?
Capterra: Discover, compare, and select the right software for your business needs. Trustpilot: Empowering consumers to shop with confidence and helping companies improve through reviews.
What does Capterra cost vs Trustpilot?
Capterra has no public paid-plan price on file. Trustpilot has no public paid-plan price on file.
What's the main difference between Capterra and Trustpilot?
Capterra's main strength: extensive database of software products. Trustpilot's main strength: provides a large database of customer reviews for various businesses.