Freshdesk vs Glean: Which Should You Choose in 2026?
Choosing between Freshdesk and Glean comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Freshdesk
Intuitive customer support software
Best for you if:
- • You want to try before committing
- • You need help desk features specifically
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
Glean
Enterprise work AI
Best for you if:
- • You need knowledge base features specifically
- • AI search across all work apps
- • Find information across company tools
| At a Glance |  Freshdesk |  Glean |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Knowledge Base |
Rating | 85/100 | 85/100 |
| Feature | Freshdesk | Glean |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 85 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 87 |
| Categories | Help DeskLive Chat | Knowledge BaseAI Assistants |
Understanding the Differences
Both Freshdesk and Glean solve similar problems, but they approach them differently.Freshdesk positions itself as "intuitive customer support software" while Gleanfocuses on "enterprise work ai". These differences matter depending on what you're trying to accomplish.
When to Choose Freshdesk
Freshdesk makes sense if you're looking for a budget-friendly option with a free tier solution.
When to Choose Glean
Glean is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, Freshdesk lets you get started without pulling out your credit card.
We'd pick: Freshdesk
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Glean is built for teams that are leveling up.
We'd pick: Glean
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Glean takes enterprise seriously.
We'd pick: Glean
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with Freshdesk, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Freshdesk higher (85/100). But the community has upvoted Glean more (87 votes). Pick your source of truth.
Key Takeaways
What Freshdesk Does Better
- Our recommendation for most use cases
Consider Glean If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Freshdesk (85/100). But the honest answer is that "better" depends on your situation. Freshdesk scores higher in our analysis, but Glean might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Freshdesk or Glean better?
Based on our analysis, Freshdesk scores higher with 85/100. Freshdesk isfreemium while Glean is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Freshdesk to Glean easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Freshdesk and Glean offer free trials?
Most software in this category offers free trials or free tiers. Freshdesk is freemium with a free tier.Glean is paid with potential trial. Visit their websites for current trial offers.