Freshdesk vs ProProfs Help Desk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and ProProfs Help Desk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, ProProfs Help Desk leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
ProProfs Help Desk
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Freshdesk | ProProfs Help Desk |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | Free plan |
Category | Customer Support Knowledge Base | Customer Support Live Chat |
Rating | 4.4/5 G2 4.4 3,771 reviews | 4.8/5 G2 4.7 · Capterra 4.9 33 reviews |
Free plan | No | Yes |
Watch out for | Copilot translation limited to 40 translations per license per month | n/a |
Choose Freshdesk or ProProfs Help Desk?
Choose Freshdesk if
- You want free tier available
- You want easy to use
Choose ProProfs Help Desk if
- You want a free tier before you commit
- You want all-in-one customer support solution
- You want easy to set up and use
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
ProProfs Help Desk
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Strengths
- Pro: All-in-one customer support solution
- Pro: Easy to set up and use
- Pro: Reduces support ticket volume with knowledge base
- Pro: Improves agent productivity
- Pro: Offers a free basic plan
Weaknesses
- Con: Advanced customization might be limited compared to enterprise solutions
- Con: Reporting features could be more in-depth for complex analysis
- Con: Scalability for very large organizations might require higher-tier plans
Key features
Plans and prices: Freshdesk vs ProProfs Help Desk
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| ProProfs Help Desk | No plan prices on file | proprofshelpdesk.com |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and ProProfs Help Desk pricing.
Key Takeaways
Freshdesk
- Choose if you want scale support with smart ticketing, automation, and AI
ProProfs Help Desk
- Higher user rating: 4.8/5 vs 4.4/5
- Has a free plan
What the data shows
On the data below, ProProfs Help Desk leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- ProProfs Help Desk has the higher user rating (4.4/5 from 3,771 reviews for Freshdesk, 4.8/5 from 33 reviews for ProProfs Help Desk).
- Freshdesk starts at $19/agent/mo, billed monthly; ProProfs Help Desk has no public paid plan price on file.
- Only ProProfs Help Desk has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and ProProfs Help Desk compare in 2026?
On the data below, ProProfs Help Desk leads on higher user rating and a free plan. We do not name an overall winner for this pair. ProProfs Help Desk has the higher user rating (4.4/5 from 3,771 reviews for Freshdesk, 4.8/5 from 33 reviews for ProProfs Help Desk). Freshdesk starts at $19/agent/mo, billed monthly; ProProfs Help Desk has no public paid plan price on file. Only ProProfs Help Desk has a free plan.
What are Freshdesk and ProProfs Help Desk used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. ProProfs Help Desk: Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
What does Freshdesk cost vs ProProfs Help Desk?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. ProProfs Help Desk has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Freshdesk and ProProfs Help Desk?
Freshdesk's main strength: free tier available. ProProfs Help Desk's main strength: all-in-one customer support solution.