Re:amaze vs Zendesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Re:amaze and Zendesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Zendesk leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Re:amaze
Customer service and live chat for e-commerce brands
Best for you if:
- • You want excellent e-commerce integration
Zendesk
Complete customer service solution
Best for you if:
- • You want industry leader
| At a Glance | Re:amaze | Zendesk |
|---|---|---|
Starts at | From $29/user/mo, billed monthly Basic plan | From $19/mo, billed monthly Support Team plan |
Category | Customer Support Chatbots | Customer Support Live Chat |
Rating | 3.4/5 Trustpilot 1.5 · G2 4.6 · Capterra 4.8 486 reviews | 4.3/5 G2 4.3 · Capterra 4.4 11,165 reviews |
Free plan | No | No |
Watch out for | n/a | AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat. |
Choose Re:amaze or Zendesk?
Choose Re:amaze if
- You want excellent e-commerce integration
- You want order context always visible
Choose Zendesk if
- You want industry leader
- You want extensive integrations
- Budget matters ($19/mo, billed monthly vs $29/user/mo, billed monthly)
In-Depth Analysis
Re:amaze
Customer service and live chat for e-commerce brands
Re:amaze offers a competitive pricing structure for e-commerce brands, with its 'Basic' tier at $29/user/month providing a solid foundation of essential customer service tools.
Strengths
- Pro: Excellent e-commerce integration
- Pro: Order context always visible
- Pro: Good automation tools
Weaknesses
- Con: Less suitable for non-e-commerce
- Con: Reporting could be more detailed
- Con: Steeper learning curve for chatbots
Key features
Zendesk
Complete customer service solution
Zendesk publishes yearly agent prices on zendesk.com/pricing.
Watch out
AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat.
Strengths
- Pro: Industry leader
- Pro: Extensive integrations
- Pro: Powerful AI features
Weaknesses
- Con: Premium pricing
- Con: Can be overwhelming
Key features
Plans and prices: Re:amaze vs Zendesk
| Tool | Plans and prices | Source |
|---|---|---|
| Re:amaze |
| reamaze.com/pricing read Oct 14, 2026 |
| Zendesk |
| zendesk.com/pricing read Oct 15, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Re:amaze pricing and Zendesk pricing.
Key Takeaways
Re:amaze
- Choose if you want customer service and live chat for e-commerce brands
Zendesk
- Higher user rating: 4.3/5 vs 3.4/5
- Lower entry price: $19/mo, billed monthly vs $29/user/mo, billed monthly
What the data shows
On the data below, Zendesk leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- Zendesk has the higher user rating (3.4/5 from 486 reviews for Re:amaze, 4.3/5 from 11,165 reviews for Zendesk).
- Zendesk has the lower entry price: $19/mo, billed monthly (Support Team) against $29/user/mo, billed monthly (Basic) for Re:amaze.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Re:amaze and Zendesk compare in 2026?
On the data below, Zendesk leads on higher user rating and lower entry price. We do not name an overall winner for this pair. Zendesk has the higher user rating (3.4/5 from 486 reviews for Re:amaze, 4.3/5 from 11,165 reviews for Zendesk). Zendesk has the lower entry price: $19/mo, billed monthly (Support Team) against $29/user/mo, billed monthly (Basic) for Re:amaze.
What are Re:amaze and Zendesk used for?
Re:amaze: Customer service and live chat for e-commerce brands. Zendesk: Complete customer service solution.
What does Re:amaze cost vs Zendesk?
Re:amaze's cheapest paid plan is Basic at $29/user/mo, billed monthly. Zendesk's cheapest paid plan is Support Team at $19/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 15, 2026.
What's the main difference between Re:amaze and Zendesk?
Re:amaze's main strength: excellent e-commerce integration. Zendesk's main strength: industry leader.