Splashtop vs Help Scout: Which Should You Choose in 2026?
Choosing between Splashtop and Help Scout comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Splashtop
Remote desktop
Best for you if:
- • You want the higher-rated option (8.7/10 vs 8.4/10)
- • Remote desktop software with 4K streaming at 60fps and Retina 5K support for Mac
- • Cross-platform access to Windows, Mac, Linux, and VDI from any device including Chromebook
Help Scout
Customer support for growing teams
Best for you if:
- • Help Scout is a customer service platform with shared inboxes and knowledge base
- • It provides email-based support, docs, and live chat with a focus on simplicity
| At a Glance |  Help Scout | |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | 87/100 | 84/100 |
| Feature | Splashtop | Help Scout |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 87 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskAutomation | Help DeskLive Chat |
Understanding the Differences
Both Splashtop and Help Scout solve similar problems, but they approach them differently.Splashtop positions itself as "remote desktop" while Help Scoutfocuses on "customer support for growing teams". These differences matter depending on what you're trying to accomplish.
When to Choose Splashtop
Splashtop makes sense if you're looking for a comprehensive paid solution. With a score of 87/100, it's our top pick in this comparison.
When to Choose Help Scout
Help Scout is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Help Scout
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Splashtop handles scale better in our testing.
We'd pick: Splashtop
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Splashtop is built for organizations like yours.
We'd pick: Splashtop
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Splashtop—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Splashtop higher (87/100). But the community has upvoted Help Scout more (0 votes). Pick your source of truth.
Key Takeaways
What Splashtop Does Better
- Higher overall score (87/100)
- Our recommendation for most use cases
Consider Help Scout If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Splashtop (87/100). But the honest answer is that "better" depends on your situation. Splashtop scores higher in our analysis, but Help Scout might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Splashtop or Help Scout better?
Based on our analysis, Splashtop scores higher with 87/100. Splashtop ispaid while Help Scout is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Splashtop to Help Scout easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Splashtop and Help Scout offer free trials?
Most software in this category offers free trials or free tiers. Splashtop is paid with potential trial.Help Scout is paid with potential trial. Visit their websites for current trial offers.