CallTrackingMetrics Pricing 2026
Plans, hidden costs, and cheaper alternatives compared
Is CallTrackingMetrics worth the price?
CallTrackingMetrics offers a tiered pricing structure that can be considered fair for the features provided, especially for businesses needing advanced analytics.
The Marketing Lite tier at $79/mo is a good entry point, but the real value for marketing and sales teams starts with Marketing Pro at $179/mo, which includes AI analysis and premium integrations. The Enterprise tier at $1999/mo is for large organizations requiring dedicated support and extensive services.
Pricing Plans
Free TrialMarketing Lite
$79/mo
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
- Manually score, convert, and tag calls
- Easy-setup integrations with Google and Microsoft
- Access to knowledge base, training center, and ticket hub
Marketing Pro
$179/mo
- Marketing Lite Features
- Agency-friendly with included sub-accounts & white label options
- Form tracking and attribution with 5,000 form submissions included
- 3,000 transcribed minutes included
- Custom AI call analysis with AskAI
- If/then triggers to automate custom lead flows, call scoring, & analysis
- Premium marketing integrations including Google Ads, GA4, and HubSpot
- Open API access and developer resources for personalized solutions
- Enhanced security and HIPAA/GDPR compliance
- Full access to live phone & chat support from product experts
Sales Engage
$329/mo
- Marketing Pro Features
- Flexible structure to scale with unlimited sub-accounts
- Customizable VOIP softphone to power inbound and outbound teams
- 3,000 transcribed minutes with AskAI Summaries included
- VoiceAI, Smart Dialer, and advanced outbound technology
- Advanced skills and weight-based routing
- Dynamic call scripts and live coaching tools
- Real-time dashboards and team performance reporting
- Premium sales and CX integrations including Salesforce, Zoom, and Gong
Enterprise
$1999/mo
- Sales Engage Features
- Dedicated account management team for a consistent experience
- Up to 20 hours each year of included professional services
- Access to Premium Plus technical support with guaranteed response times
- Expanded options for flexible invoicing and customized discounting
- Indefinite version history access and data restoration
Hidden Costs & Gotchas
Overage fees for transcribed minutes
Additional costs for more form submissions
Potential extra charges for phone numbers/usage
Enterprise features are significantly more expensive
Which Plan Do You Need?
Small businesses needing basic call tracking
Agencies requiring sub-accounts & white label
Sales teams needing advanced outbound tools
How CallTrackingMetrics Compares to Competitors
Compared to competitors like WhatConverts, which starts around $30/mo for basic tracking, CallTrackingMetrics' Marketing Lite at $79/mo is more expensive but offers unlimited users. Against more robust platforms like Invoca, which often requires custom quotes, CTM's Marketing Pro at $179/mo provides a transparent, feature-rich alternative for mid-market needs.
CallTrackingMetrics Pricing FAQ
How much does CallTrackingMetrics cost?
CallTrackingMetrics starts at $79/month on the Marketing Lite plan. It offers 4 paid tiers ranging from $79/month up to $1999/month.
Does CallTrackingMetrics have a free plan?
CallTrackingMetrics does not offer a permanent free plan. However, a free trial is available.
Does CallTrackingMetrics offer a free trial?
Yes, CallTrackingMetrics offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest CallTrackingMetrics paid plan?
The cheapest paid plan for CallTrackingMetrics is "Marketing Lite" at $79/month. Key features include: Unlimited users, Attribute calls and texts to their source, Standard call recording, forwarding, and IVR routing.
Cheaper alternatives to CallTrackingMetrics
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
