CometChat Pricing 2026

Plans, hidden costs, and cheaper alternatives compared

Reviews onG2Capterra

4 plans tracked·Updated Jul 2026

Is CometChat worth the price?

65/10

CometChat's pricing structure is difficult to assess for fairness as the 'Basic' and 'Advanced' tiers lack transparent pricing, making direct comparison challenging.

The 'Build' tier is generous for small projects with its free offering for up to 100 users. It's best for developers and startups needing a robust chat solution without upfront costs, but larger businesses will need to contact sales for custom quotes.

Pricing Plans

Free Trial

Build

$0 / month

Everything in all plans, plus:

All features
Up to 100 users
No credit card required

Basic

$ /month

Everything in all plans, plus:

Rich in-app chat
Push notifications
Basic moderation
Global EDGE network

Advanced

$ /month

Everything in all plans, plus:

Everything in Basic, Plus
AI Rule-based moderation
Email & SMS notifications (with customizable templates)
Multi-tenancy
AI smart replies & summaries
In-depth insights
HIPAA / BAA
Advanced search

Enterprise

Everything in all plans, plus:

Everything in Advanced, Plus
Zero overages
OpenAI-powered context & prompt based moderation
OpenAI-powered context & prompt based insights & enrichment
10% concurrency included
Single Sign On (SSO) - SAML, LDAP and more included
Custom white-label domain (add-on)
Safety & Compliance

Included in all plans

Unlimited messages/month
Unlimited message storage
6 months message retention
Unlimited images & files storage + retention

Calculate your cost View full pricing

Hidden Costs & Gotchas

Pricing for 'Basic' and 'Advanced' tiers is undisclosed.

Potential overage fees if user count exceeds tier limits.

Add-ons like custom white-label domain may incur extra costs.

Enterprise features require direct sales contact for pricing.

Which Plan Do You Need?

Developers prototyping chat features

Startups with up to 100 users

Businesses needing custom enterprise solutions

How CometChat Compares to Competitors

Compared to Sendbird, which offers a free tier for up to 100 MAU and then charges based on MAU and features, CometChat's 'Build' tier is competitive. However, without transparent pricing for its 'Basic' and 'Advanced' tiers, it's hard to directly compare value against competitors like PubNub or Stream, which also offer usage-based pricing models that are often more upfront about costs per message or connection.

CometChat Pricing FAQ

How much does CometChat cost?

CometChat uses custom pricing. Contact CometChat directly for a quote based on your team size and requirements.

Does CometChat have a free plan?

Yes. CometChat offers a free plan called "Build". It includes: All features, Up to 100 users, No credit card required.

Does CometChat offer a free trial?

Yes, CometChat offers a free trial. No credit card is typically required to start the trial, though this may vary.

Is there a cheaper alternative to CometChat?

Yes. Popular alternatives to CometChat include Sendbird, PubNub, Kustomer. Free alternatives include Sendbird, PubNub. Compare them side-by-side on Toolradar.