CometChat
UnclaimedIntegrate real-time chat, voice, video, and AI copilots into any application or website.
Visit WebsiteReviews onG2Capterra
124 reviews tracked·1 press mentionsThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Comprehensive communication stack including chat, voice, video, and AI agents.
Biggest con
Advanced AI agent features and higher concurrency are reserved for more expensive plans.
TL;DR - CometChat
- Embed real-time chat, voice, and video calls into any app or website.
- Integrate and manage AI agents with built-in guardrails and analytics.
- Offers SDKs, APIs, and UI kits with robust moderation, security, and multi-tenant support.
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is CometChat?
CometChat provides a comprehensive platform for embedding real-time communication and AI agents directly into applications and websites. It offers drop-in UI components, SDKs, and APIs for popular frameworks, alongside no-code embed options, enabling rapid development and extensive customization. The platform supports user-to-user chat, 1:1 and group voice/video calls, and integrates full-stack AI agent capabilities, including RAG and tool-calling support.
Designed for developers and product leaders at startups and enterprises, CometChat aims to simplify the complexities of building scalable, secure, and compliant communication features. It includes shared services like AI-native moderation, analytics, and a notification engine, all built on a multi-tenant infrastructure with global edge network delivery and a 99.999% uptime SLA. This allows teams to focus on core product development while CometChat handles the underlying communication infrastructure.
The product is ideal for creating diverse communication experiences such as DMs, forums, consultations, and online classrooms, while also empowering the deployment, monitoring, and evolution of user-facing AI agents with built-in guardrails and analytics.
Available on: Web, iOS, Android
Pros & Cons
Pros
- Comprehensive communication stack including chat, voice, video, and AI agents.
- Robust AI-powered moderation system with contextual analysis and human-in-the-loop support.
- High scalability and reliability with 99.999% uptime and global edge network.
- Flexible developer tooling with SDKs, APIs, UI kits, and visual builders.
- Strong security and compliance features including HIPAA, GDPR, SOC2.
Cons
- Advanced AI agent features and higher concurrency are reserved for more expensive plans.
- Custom white-label domain is an add-on feature for the Enterprise plan.
Ratings Across the Web
4.5(124 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
1:1, group, and broadcast chatVideo & voice calls (1:1 or group)Rich media, reactions, threads, typing indicators, read receiptsScreen sharing, recording, transcriptionFull-stack AI agent platform with RAG & tool-calling supportAI-native contextual moderation and guardrailsBuilt-in analytics and user trackingMulti-channel notification engine (Push, Email, SMS)
Pricing Plans
Free TrialBuild
$0 / month
- All features
- Up to 100 users
- No credit card required
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Basic
$ /month
- Rich in-app chat
- Push notifications
- Basic moderation
- Global EDGE network
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Advanced
$ /month
- Everything in Basic, Plus
- AI Rule-based moderation
- Email & SMS notifications (with customizable templates)
- Multi-tenancy
- AI smart replies & summaries
- In-depth insights
- HIPAA / BAA
- Advanced search
- Message translation
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Enterprise
Contact us
- Everything in Advanced, Plus
- Zero overages
- OpenAI-powered context & prompt based moderation
- OpenAI-powered context & prompt based insights & enrichment
- 10% concurrency included
- Single Sign On (SSO) - SAML, LDAP and more included
- Custom white-label domain (add-on)
- Safety & Compliance
- Professional Services
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Reviews
4.5/5
Across 124 verified user reviews on G2, Capterra
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CometChat FAQ
How does CometChat's AI agent platform handle custom AI models or third-party LLMs?
CometChat's AI agent platform allows users to plug in their own pre-built agents or integrate third-party moderation services via a Custom Moderation API. This enables the use of specific AI models or LLMs by configuring webhooks and custom authentication for message processing.
What specific compliance standards does CometChat meet for data handling and privacy?
CometChat is compliant with major regulations including GDPR, HIPAA, CSAM, SOC2, and DSA. It ensures data encryption in transit and at rest, along with robust message auditing and policy enforcement to maintain privacy and security.
Can I use CometChat's voice and video calling features independently without implementing the text chat functionality?
Yes, CometChat's core products are modular and interoperable. You can choose to implement only the voice and video calling features, such as 1:1 or group calls, without necessarily deploying the text chat components, allowing for flexible integration based on specific application needs.
How does the multi-tenancy infrastructure work, and what are its benefits for managing different brands or communities?
The multi-tenancy infrastructure allows you to run multiple brands, communities, or customer instances on a single backend. It enables isolation of logic, moderation, and branding per tenant with zero code duplication, simplifying management and scaling for diverse user bases.
What are the options for moderation within CometChat, and how do they differ?
CometChat offers three moderation paths: OpenAI Rules for real-time AI moderation with custom prompts and models; Custom API Rules for integrating third-party moderation services or proprietary AI models via webhooks; and CometChat Preset Rules, which provide built-in automated detection of unsafe content using keyword filters and contextual analysis.
What happens if my application exceeds the included Monthly Active Users (MAU) or Concurrent Connections on a Basic or Advanced plan?
If your application exceeds the included MAU or Concurrent Connections on the Basic or Advanced plans, overage rates will apply. For MAU, there's a $0.10 per MAU overage rate, and for Concurrent Connections, it's $1 per concurrent connection overage rate. The Enterprise plan includes zero overages for both.
Source: cometchat.com