Is CometChat worth the price?
CometChat's pricing structure is difficult to assess for fairness as the 'Basic' and 'Advanced' tiers lack transparent pricing, making direct comparison challenging.
The 'Build' tier is generous for small projects with its free offering for up to 100 users. It's best for developers and startups needing a robust chat solution without upfront costs, but larger businesses will need to contact sales for custom quotes.
Pricing Plans
Free TrialBuild
$0 / month
- All features
- Up to 100 users
- No credit card required
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Basic
$ /month
- Rich in-app chat
- Push notifications
- Basic moderation
- Global EDGE network
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Advanced
$ /month
- Everything in Basic, Plus
- AI Rule-based moderation
- Email & SMS notifications (with customizable templates)
- Multi-tenancy
- AI smart replies & summaries
- In-depth insights
- HIPAA / BAA
- Advanced search
- Message translation
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Enterprise
Contact us
- Everything in Advanced, Plus
- Zero overages
- OpenAI-powered context & prompt based moderation
- OpenAI-powered context & prompt based insights & enrichment
- 10% concurrency included
- Single Sign On (SSO) - SAML, LDAP and more included
- Custom white-label domain (add-on)
- Safety & Compliance
- Professional Services
- Unlimited messages/month
- Unlimited message storage
- 6 months message retention
- Unlimited images & files storage + retention
Hidden Costs & Gotchas
Pricing for 'Basic' and 'Advanced' tiers is undisclosed.
Potential overage fees if user count exceeds tier limits.
Add-ons like custom white-label domain may incur extra costs.
Enterprise features require direct sales contact for pricing.
Which Plan Do You Need?
Developers prototyping chat features
Startups with up to 100 users
Businesses needing custom enterprise solutions
How CometChat Compares to Competitors
Compared to Sendbird, which offers a free tier for up to 100 MAU and then charges based on MAU and features, CometChat's 'Build' tier is competitive. However, without transparent pricing for its 'Basic' and 'Advanced' tiers, it's hard to directly compare value against competitors like PubNub or Stream, which also offer usage-based pricing models that are often more upfront about costs per message or connection.
CometChat Pricing FAQ
How much does CometChat cost?
CometChat uses custom pricing. Contact CometChat directly for a quote based on your team size and requirements.
Does CometChat have a free plan?
Yes. CometChat offers a free plan called "Build". It includes: All features, Up to 100 users, No credit card required.
Does CometChat offer a free trial?
Yes, CometChat offers a free trial. No credit card is typically required to start the trial, though this may vary.
Is there a cheaper alternative to CometChat?
Yes. Popular alternatives to CometChat include Sendbird, PubNub, Kustomer. Free alternatives include Sendbird, PubNub. Compare them side-by-side on Toolradar.
Cheaper alternatives to CometChat
2 of 3 direct competitors below offer a free plan. Per-seat pricing varies up to 60% across this set.
