eDesk
UnclaimedAutomate and centralize eCommerce customer support with AI-powered helpdesk solutions.
Visit WebsiteTL;DR - eDesk
- Centralizes all eCommerce customer messages and order details into one helpdesk.
- Automates up to 65% of support tasks using AI, including chatbots and smart replies.
- Identifies and converts pre-sale inquiries into sales, linking support to revenue.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialEssential
$39 per agent/mo
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- AI powered chatbot *
Growth
$89 per agent/mo
- Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Professional
$119 per agent/mo
- Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
Enterprise
Contact Sales
- Everything in professional, plus
- Unlimited online stores / marketplaces **
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
About eDesk
eDesk is an AI-powered customer support software specifically designed for eCommerce businesses. It centralizes all customer messages and order details from various sales channels into a single helpdesk, enabling support teams to respond faster and more efficiently. The platform leverages generative AI to automate up to 65% of customer support tasks, including intelligent ticket routing, automated replies, and 24/7 chatbot assistance, ensuring customers receive fast, accurate, and personalized answers.
Beyond just support, eDesk also focuses on driving sales and building customer loyalty. Its Pre-sales feature uses AI to identify and prioritize pre-sale inquiries, helping agents convert conversations into sales by providing quick access to product, inventory, and pricing information. The platform offers robust reporting to track key metrics, agent performance, and the impact of support on sales, making it suitable for eCommerce sellers looking to scale their operations, reduce handling times, and enhance customer satisfaction across multiple marketplaces and channels.
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eDesk FAQ
eDesk is an AI-powered customer support software designed for eCommerce businesses. It centralizes customer messages and order details from various sales channels, automates support tasks using AI, and helps convert pre-sale inquiries into sales.
eDesk offers several pricing plans: Essential at $39/agent/month, Growth at $89/agent/month, and Professional at $119/agent/month (when billed annually). There is also an Enterprise plan with custom pricing. Add-ons like AI Automation, AI Assist, AI Translations, and Feedback incur additional charges.
eDesk offers a 14-day free trial that includes access to all features. After the trial, users need to select a paid plan to continue using the service. There is no perpetually free tier.
eDesk is designed for eCommerce sellers and businesses of all sizes, from small online stores to large enterprises, who want to streamline their customer support, automate repetitive tasks, improve response times, and leverage support interactions to drive sales and build customer loyalty across multiple sales channels.