FieldPulse
UnclaimedAll-in-one field service management software for office and field teams.
Visit WebsiteTL;DR - FieldPulse
- All-in-one platform for field service management.
- Connects office and field teams with integrated scheduling, CRM, and financial tools.
- Customizable workflows and reporting to drive growth and efficiency.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Comprehensive all-in-one solution for field service businesses.
- Highly customizable to adapt to specific business processes.
- Strong emphasis on customer service and support.
- Integrated customer portal for booking, approvals, and payments.
- Offers add-ons like VoIP Phone and Operator AI for enhanced functionality.
Cons
- Pricing details are not transparently listed and require a custom quote.
- Specific integration partners are not detailed on the main pages.
- No free trial or freemium option is explicitly mentioned.
Ratings Across the Web
4.6(707 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Scheduling & DispatchEstimates & InvoicesIntegrated CRMMobile AppWorkflow AutomationProject ManagementQuickBooks SyncMulti-location Management
Pricing Plans
Essentials
Request Pricing
- Customer Management
- Scheduling & Dispatching
- Work Order Management
- Estimates & Invoices
- Mobile App
- Workflow Automation
- Project Management
- Quickbooks Sync
- Multi-location Management
- Open API
Professional
Request Pricing
- Customer Management
- Scheduling & Dispatching
- Work Order Management
- Estimates & Invoices
- Mobile App
- Workflow Automation
- Project Management
- Quickbooks Sync
- Multi-Location Management
- Open API
Enterprise
Talk to Our Team
- Customer Management
- Scheduling & Dispatching
- Work Order Management
- Estimates & Invoices
- Mobile App
- Workflow Automation
- Project Management
- Quickbooks Sync
- Multi-Location Management
- Open API
What is FieldPulse?
FieldPulse is a comprehensive field service management (FSM) software designed to streamline operations for service businesses. It provides an integrated platform that connects office staff with field technicians, enabling efficient scheduling, dispatching, customer management, and financial processes.
The software is built to adapt to various field service workflows, offering features like custom workflows, project management, and integrated CRM. It aims to increase productivity, improve customer satisfaction through features like a customer portal, and drive revenue growth for businesses in industries such as HVAC-R, electrical, plumbing, and general contracting.
FieldPulse caters to businesses seeking to manage their entire field service operation from a single platform, offering scalability with per-technician pricing and add-ons. It emphasizes fast setup and customization to fit existing business processes, supported by robust customer service.
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FieldPulse FAQ
How does FieldPulse's custom workflow feature benefit businesses with unique operational needs?
FieldPulse allows businesses to configure the software to support their bespoke workflows, ensuring that their unique operational processes and differentiation are maintained rather than forcing them to adapt to a rigid system. This flexibility helps teams perform at their highest level by aligning the software with their established methods.
What specific functionalities does the FieldPulse Customer Portal offer to end-customers?
The FieldPulse Customer Portal provides customers with the ability to book appointments directly, approve proposals, and pay invoices. This self-serve functionality aims to inspire trust, offer transparency, and free up administrative capacity for the service business.
Can FieldPulse integrate with existing accounting software, and if so, which ones are supported?
FieldPulse offers a QuickBooks Sync feature, indicating direct integration with QuickBooks for accounting purposes. It also states that it easily integrates and securely shares data with other additional applications or services, including CRM and billing/invoicing tools, though specific partners beyond QuickBooks are not detailed.
What is the purpose of the 'Operator AI 24/7 Dispatcher' add-on for FieldPulse?
The 'Operator AI 24/7 Dispatcher' is an add-on designed to supercharge the FieldPulse experience. While specific details of its functionality are not fully elaborated, it suggests an AI-powered solution for dispatching services around the clock, aiming to enhance efficiency and responsiveness outside of regular business hours.
How does FieldPulse support businesses with multiple physical locations or branches?
FieldPulse includes 'Multi-location Management' as a core feature in all its packages (Essentials, Professional, and Enterprise). This indicates that the platform is built to handle the complexities of managing operations, scheduling, and customer data across various branches or service areas for larger businesses.
What is the 'FieldPulse Engage VoIP Phone' add-on and how does it enhance communication?
The 'FieldPulse Engage VoIP Phone' add-on allows businesses to keep important customer conversations off personal mobile phones by setting up personal or shared phone numbers within the app. It enables saving customer voicemails and text messages inside the application and allows managers to see conversations between customers and technicians, facilitating better oversight and response.
Source: fieldpulse.com