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Heymarket

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Centralize and streamline all your business text and email communications in one shared inbox.

CommunicationCustomer SupportSalesMarketing
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Reviews onG2Capterra
486 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Centralizes all communication channels into one platform, improving visibility and efficiency.

Biggest con

No explicit mention of a free tier or trial, suggesting it's a paid-only service.

TL;DR - Heymarket

  • Unifies SMS, email, and popular messaging apps into shared inboxes.
  • Automates communication for sales, marketing, customer service, and recruiting.
  • Offers AI-assisted messaging, CRM integrations, and enterprise-grade compliance.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms

What is Heymarket?

Editorial review
Heymarket is an omnichannel business texting platform designed to centralize and streamline customer communication across various channels. It provides shared inboxes that unify messages from business SMS, email, and popular messaging apps, allowing teams to collaborate efficiently and gain complete visibility into all customer interactions. The platform is built to support the entire customer lifecycle, from initial promotional touchpoints to nurturing long-term relationships, through personalized and engaging conversations. This tool is ideal for businesses looking to improve customer service, boost sales conversions, enhance marketing reach, optimize internal operations, and accelerate recruiting processes. It offers features like automation, group messaging, campaigns, and robust integrations with CRMs like Salesforce and HubSpot. Heymarket emphasizes enterprise-grade security and compliance, including SOC 2 Type 2, TCPA, and HIPAA adherence, making it suitable for organizations that prioritize data security and regulatory requirements. Its AI-assisted messaging capabilities further enhance communication efficiency and global reach.

Available on: Web, iOS, Android

how we evaluateSourceheymarket.com ↗

Pros & Cons

Pros

  • Centralizes all communication channels into one platform, improving visibility and efficiency.
  • Offers powerful automation capabilities for various business functions (sales, marketing, support, HR).
  • Includes AI features like translation and suggested replies to enhance communication quality and speed.
  • Provides robust security and compliance features (SOC 2 Type 2, TCPA, HIPAA).
  • Seamlessly integrates with popular CRMs and offers a flexible API for custom integrations.

Cons

  • No explicit mention of a free tier or trial, suggesting it's a paid-only service.
  • Some features like email campaigns and email automation are listed as "coming soon".

Ratings Across the Web

4.6(486 reviews)
G2439 reviews
4.6/5
Capterra47 reviews
4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Omnichannel shared inboxes (SMS, email, popular messaging apps)Group messagingAutomated workflows and campaignsAI-assisted messaging (translation, suggested replies, message tuning, summaries)CRM and business app integrations (Salesforce, HubSpot, custom API)Enterprise administration (custom roles, permissions, directory sync)Compliance management (10DLC, CAN-SPAM, opt-in management)Private comments and @mentions for team collaboration

Pricing Plans

Free Trial

Pricing checked Aug 10, 2026

Standard

$49 / user/month

  • 2 way messaging and email
  • Shared inbox
  • Conversation management
  • Unlimited contacts
  • Templates and tags
  • Basic reporting
  • HubSpot integration

Plus

$99 / user/month

  • Features in Standard
  • Lists and campaigns
  • Automations
  • Advanced reporting and analytics
  • AI Essentials
  • Integrate with Microsoft Teams, Zapier, and more

Pro

$199 / user/month

  • Features in Plus
  • AI Advanced
  • API access
  • Advanced administration and security
  • Salesforce Add-on Available

Enterprise

Contact us

  • Features in Pro
  • Custom users
  • Custom feature configuration
  • White-glove onboarding
  • Additional training resources
  • Priority support services
  • Higher volume messaging
Calculate your costView full pricing

Is Heymarket worth the price?

65/100

Heymarket's pricing is on the higher side for shared inbox solutions, especially at $49/user/month for the Standard tier which offers basic features.

The jump to $99/user/month for Plus, adding AI and automations, feels more competitive for businesses needing advanced capabilities. It's best for businesses prioritizing a dedicated shared inbox with integrated messaging and email, willing to pay for per-user pricing.

Hidden Costs & Gotchas

Per-user pricing can scale quickly

Salesforce integration is an add-on

Annual billing required for listed prices

Enterprise features require custom quote

How Heymarket Compares to Competitors

Compared to solutions like Front, which can start around $19/user/month for basic features, Heymarket's $49/user/month Standard tier is significantly more expensive. Intercom, another competitor, offers more comprehensive customer messaging but also starts at a higher base price, making Heymarket's Plus tier at $99/user/month somewhat competitive for its feature set, particularly with AI and advanced reporting.

Reviews

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4.6/5

Across 486 verified user reviews on G2, Capterra

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Heymarket FAQ

How does Heymarket facilitate team collaboration within its shared inboxes?

Heymarket's shared inboxes allow multiple team members to read and respond to messages from desktop or mobile devices. Teams can use private comments and @mentions to discuss conversations internally without leaving the thread, and assign or route chats to the appropriate team member to prevent duplicate replies.

What specific AI-powered features does Heymarket offer to enhance messaging?

Heymarket offers several AI features, including translation for texts and emails between English, French, Chinese, and Spanish. It also provides message tuning to instantly correct, formalize, expand, or shorten replies, and can generate personalized, context-aware answers by leveraging an uploaded knowledge base.

Can Heymarket integrate with existing CRM systems and other business applications?

Yes, Heymarket has built-in integrations with leading CRMs like Salesforce and HubSpot. It allows users to leverage existing contact databases, incorporate custom fields in messaging campaigns, and automatically create or update contacts while capturing their actions in the system of record. A powerful API is also available for custom integrations.

How does Heymarket ensure compliance for business text messaging and email?

Heymarket provides enterprise-grade compliance, including support for 10DLC registration for text messaging and CAN-SPAM for emails. It also offers various options for opt-in management, such as automated double opt-in, to help businesses stay compliant with communication regulations.

What types of automation capabilities are available within Heymarket for managing customer interactions?

Heymarket enables dynamic automations that can trigger messages and other actions based on keywords, timing, message sentiment, or any contact custom field. Users can automate replies, assign chats, enroll contacts in campaigns, and set up conditional follow-ups based on customer actions or inactions.

Beyond SMS and email, what other messaging channels can be unified within Heymarket's shared inbox?

In addition to SMS and email, Heymarket's omnichannel shared inbox can unify messages from popular channels such as web chat, Facebook Messenger, and Instagram. This provides a comprehensive view of customer interactions across various platforms in one centralized location.

Source: heymarket.com

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