Heymarket
Claim this toolCentralize and streamline all your business text and email communications in one shared inbox.
From $49/mo, free trialVisit WebsiteReviews onG2Capterra
488 reviews trackedThe Bottom Line
- Price
- From $49/mo, free trial. Compare plans
Key facts
- Unifies SMS, email, and popular messaging apps into shared inboxes.
- Automates communication for sales, marketing, customer service, and recruiting.
- Offers AI-assisted messaging, CRM integrations, and enterprise-grade compliance.
Pros
- Centralizes all communication channels into one platform, improving visibility and efficiency.
- Offers powerful automation capabilities for various business functions (sales, marketing, support, HR).
- Includes AI features like translation and suggested replies to enhance communication quality and speed.
- Provides robust security and compliance features (SOC 2 Type 2, TCPA, HIPAA).
- Seamlessly integrates with popular CRMs and offers a flexible API for custom integrations.
Cons
- No explicit mention of a free tier or trial, suggesting it's a paid-only service.
- Some features like email campaigns and email automation are listed as "coming soon".
What is Heymarket?
Heymarket is an omnichannel business texting platform designed to centralize and streamline customer communication across various channels. It provides shared inboxes that unify messages from business SMS, email, and popular messaging apps, allowing teams to collaborate efficiently and gain complete visibility into all customer interactions. The platform is built to support the entire customer lifecycle, from initial promotional touchpoints to nurturing long-term relationships, through personalized and engaging conversations.
This tool is ideal for businesses looking to improve customer service, boost sales conversions, enhance marketing reach, optimize internal operations, and accelerate recruiting processes. It offers features like automation, group messaging, campaigns, and robust integrations with CRMs like Salesforce and HubSpot. Heymarket emphasizes enterprise-grade security and compliance, including SOC 2 Type 2, TCPA, and HIPAA adherence, making it suitable for organizations that prioritize data security and regulatory requirements. Its AI-assisted messaging capabilities further enhance communication efficiency and global reach.
Available on: Web, iOS, Android
Ratings Across the Web
4.6(488 reviews)
Heymarket holds an aggregate rating of 4.6 out of 5 from 488 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Omnichannel shared inboxes (SMS, email, popular messaging apps)
- Group messaging
- Automated workflows and campaigns
- AI-assisted messaging (translation, suggested replies, message tuning, summaries)
- CRM and business app integrations (Salesforce, HubSpot, custom API)
- Enterprise administration (custom roles, permissions, directory sync)
- Compliance management (10DLC, CAN-SPAM, opt-in management)
- Private comments and @mentions for team collaboration
Pricing Plans
Free TrialPricing checked Sep 20, 2026
| Plan | Price | Details |
|---|---|---|
| Standard | $49 / user/month |
+4 moreShow less
|
| Plus | $99 / user/month |
+3 moreShow less
|
| Pro | $199 / user/month |
+2 moreShow less
|
| Enterprise | Contact us |
+4 moreShow less
|
Is Heymarket worth the price?
Fair value
Heymarket's pricing is on the higher side for shared inbox solutions, especially at $49/user/month for the Standard tier which offers basic features.
The jump to $99/user/month for Plus, adding AI and automations, feels more competitive for businesses needing advanced capabilities. It's best for businesses prioritizing a dedicated shared inbox with integrated messaging and email, willing to pay for per-user pricing.
Hidden Costs & Gotchas
Salesforce integration is an add-on
Reviews
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4.6/5
Across 488 verified user reviews on G2, Capterra
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Heymarket FAQ
How does Heymarket facilitate team collaboration within its shared inboxes?
Heymarket's shared inboxes allow multiple team members to read and respond to messages from desktop or mobile devices. Teams can use private comments and @mentions to discuss conversations internally without leaving the thread, and assign or route chats to the appropriate team member to prevent duplicate replies.
What specific AI-powered features does Heymarket offer to enhance messaging?
Heymarket offers several AI features, including translation for texts and emails between English, French, Chinese, and Spanish. It also provides message tuning to instantly correct, formalize, expand, or shorten replies, and can generate personalized, context-aware answers by leveraging an uploaded knowledge base.
Can Heymarket integrate with existing CRM systems and other business applications?
Yes, Heymarket has built-in integrations with leading CRMs like Salesforce and HubSpot. It allows users to leverage existing contact databases, incorporate custom fields in messaging campaigns, and automatically create or update contacts while capturing their actions in the system of record. A powerful API is also available for custom integrations.
How does Heymarket ensure compliance for business text messaging and email?
Heymarket provides enterprise-grade compliance, including support for 10DLC registration for text messaging and CAN-SPAM for emails. It also offers various options for opt-in management, such as automated double opt-in, to help businesses stay compliant with communication regulations.
What types of automation capabilities are available within Heymarket for managing customer interactions?
Heymarket enables dynamic automations that can trigger messages and other actions based on keywords, timing, message sentiment, or any contact custom field. Users can automate replies, assign chats, enroll contacts in campaigns, and set up conditional follow-ups based on customer actions or inactions.
Beyond SMS and email, what other messaging channels can be unified within Heymarket's shared inbox?
In addition to SMS and email, Heymarket's omnichannel shared inbox can unify messages from popular channels such as web chat, Facebook Messenger, and Instagram. This provides a comprehensive view of customer interactions across various platforms in one centralized location.
Source: heymarket.com