Heymarket
UnclaimedCentralize and streamline all your business text and email communications in one shared inbox.
Visit WebsiteWhat is Heymarket?
Heymarket (crm): Centralize and streamline all your business text and email communications in one shared inbox. Heymarket is an omnichannel business texting platform designed to centralize and streamline customer communication across various channels. It provides shared inboxes that unify messages from business SMS, email, and popular messaging apps, allowing teams to collaborate efficiently and gain complete visibility into all customer interactions. Key capabilities: Omnichannel shared inboxes (SMS, email, popular messaging apps), Group messaging, Automated workflows and campaigns, AI-assisted messaging (translation, suggested replies, message tuning, summaries), CRM and business app integrations (Salesforce, HubSpot, custom API). Heymarket is paid-only, with most plans including a trial period. Buyers most often compare Heymarket against Chatwoot, Kustomer, Gladly.
TL;DR - Heymarket
- Unifies SMS, email, and popular messaging apps into shared inboxes.
- Automates communication for sales, marketing, customer service, and recruiting.
- Offers AI-assisted messaging, CRM integrations, and enterprise-grade compliance.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Centralizes all communication channels into one platform, improving visibility and efficiency.
- Offers powerful automation capabilities for various business functions (sales, marketing, support, HR).
- Includes AI features like translation and suggested replies to enhance communication quality and speed.
- Provides robust security and compliance features (SOC 2 Type 2, TCPA, HIPAA).
- Seamlessly integrates with popular CRMs and offers a flexible API for custom integrations.
Cons
- No explicit mention of a free tier or trial, suggesting it's a paid-only service.
- Some features like email campaigns and email automation are listed as "coming soon".
Ratings Across the Web
4.6(486 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Omnichannel shared inboxes (SMS, email, popular messaging apps)Group messagingAutomated workflows and campaignsAI-assisted messaging (translation, suggested replies, message tuning, summaries)CRM and business app integrations (Salesforce, HubSpot, custom API)Enterprise administration (custom roles, permissions, directory sync)Compliance management (10DLC, CAN-SPAM, opt-in management)Private comments and @mentions for team collaboration
Pricing Plans
Free TrialStandard
$49/user/month
- 2 way messaging and email
- Shared inbox
- Conversation management
- Unlimited contacts
- Templates and tags
- Basic reporting
- HubSpot integration
Plus
$99/user/month
- Features in Standard
- Lists and campaigns
- Automations
- Advanced reporting and analytics
- AI Essentials
- Integrate with Microsoft Teams, Zapier, and more
Pro
$199/user/month
- Features in Plus
- AI Advanced
- API access
- Advanced administration and security
- Salesforce Add-on Available
Enterprise
Contact us
- Features in Pro
- Custom users
- Custom feature configuration
- White-glove onboarding
- Additional training resources
- Priority support services
- Higher volume messaging
About Heymarket
By Toolradar Team·
Heymarket is an omnichannel business texting platform designed to centralize and streamline customer communication across various channels. It provides shared inboxes that unify messages from business SMS, email, and popular messaging apps, allowing teams to collaborate efficiently and gain complete visibility into all customer interactions. The platform is built to support the entire customer lifecycle, from initial promotional touchpoints to nurturing long-term relationships, through personalized and engaging conversations.
This tool is ideal for businesses looking to improve customer service, boost sales conversions, enhance marketing reach, optimize internal operations, and accelerate recruiting processes. It offers features like automation, group messaging, campaigns, and robust integrations with CRMs like Salesforce and HubSpot. Heymarket emphasizes enterprise-grade security and compliance, including SOC 2 Type 2, TCPA, and HIPAA adherence, making it suitable for organizations that prioritize data security and regulatory requirements. Its AI-assisted messaging capabilities further enhance communication efficiency and global reach.
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Heymarket FAQ
How does Heymarket facilitate team collaboration within its shared inboxes?
Heymarket's shared inboxes allow multiple team members to read and respond to messages from desktop or mobile devices. Teams can use private comments and @mentions to discuss conversations internally without leaving the thread, and assign or route chats to the appropriate team member to prevent duplicate replies.
What specific AI-powered features does Heymarket offer to enhance messaging?
Heymarket offers several AI features, including translation for texts and emails between English, French, Chinese, and Spanish. It also provides message tuning to instantly correct, formalize, expand, or shorten replies, and can generate personalized, context-aware answers by leveraging an uploaded knowledge base.
Can Heymarket integrate with existing CRM systems and other business applications?
Yes, Heymarket has built-in integrations with leading CRMs like Salesforce and HubSpot. It allows users to leverage existing contact databases, incorporate custom fields in messaging campaigns, and automatically create or update contacts while capturing their actions in the system of record. A powerful API is also available for custom integrations.
How does Heymarket ensure compliance for business text messaging and email?
Heymarket provides enterprise-grade compliance, including support for 10DLC registration for text messaging and CAN-SPAM for emails. It also offers various options for opt-in management, such as automated double opt-in, to help businesses stay compliant with communication regulations.
What types of automation capabilities are available within Heymarket for managing customer interactions?
Heymarket enables dynamic automations that can trigger messages and other actions based on keywords, timing, message sentiment, or any contact custom field. Users can automate replies, assign chats, enroll contacts in campaigns, and set up conditional follow-ups based on customer actions or inactions.
Beyond SMS and email, what other messaging channels can be unified within Heymarket's shared inbox?
In addition to SMS and email, Heymarket's omnichannel shared inbox can unify messages from popular channels such as web chat, Facebook Messenger, and Instagram. This provides a comprehensive view of customer interactions across various platforms in one centralized location.
Source: heymarket.com