iTRUST
UnclaimedAI-powered all-in-one EHR software for optical, ophthalmology, and optometry practices.
Visit WebsiteReviews onG2Capterra
213 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Comprehensive all-in-one solution tailored for eye care
Biggest con
Pricing is not transparent and requires a custom quote
TL;DR - iTRUST
- AI-powered EHR, POS, and billing for eye care practices.
- Automates patient engagement and front desk operations with an AI Receptionist.
- Cloud-based, secure, and HIPAA-compliant with data migration support.
Pricing: Paid only
Best for: Enterprises & pros
5.0/5 across review platforms
What is iTRUST?
iTRUST is a comprehensive, AI-driven Electronic Health Record (EHR) software specifically designed for optical, ophthalmology, and optometry practices. It aims to streamline operations, boost revenue, and enhance patient engagement through a suite of integrated tools. The platform combines cloud-based EHR functionalities for fast and flexible charting with an optical point-of-sale (POS) and billing system for managing sales, claims, and inventory.
The software is built for modern eye care teams, offering features like an AI Receptionist for 24/7 workflow automation and patient communication via text, WhatsApp, online booking, and telemedicine. It emphasizes security and compliance, leveraging HIPAA-compliant cloud servers from Amazon Web Services and Microsoft Azure, with daily data backups. iTRUST also provides a risk-free trial and a price-lock guarantee for new users, ensuring transparent and predictable billing based on practice size and configuration.
Available on: Web
Pros & Cons
Pros
- Comprehensive all-in-one solution tailored for eye care
- AI-powered automation significantly reduces administrative burden
- Strong emphasis on data security and HIPAA compliance
- Cloud-based access ensures constant updates and no software downloads
- Offers a price-lock guarantee for predictable billing
Cons
- Pricing is not transparent and requires a custom quote
- Extensive feature set might have a learning curve for new users
Ratings Across the Web
5(213 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Cloud-based EHR with fast charting for eye careOptical POS & Billing with inventory managementAI Receptionist & Workflow AutomationSeamless Patient Engagement (Text, WhatsApp, Online Booking, Telemedicine)Claims and Billing managementMedical e-RX for prescriptionsRecall & Reminders systemMarketing Blast functionality
Pricing Plans
Starter
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- Core EHR for daily exams and records
- Scheduling with reminders
- Secure messaging
- Baseline reporting
Growth
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- Everything in Starter
- Custom templates and workflows
- Analytics dashboard
- Role-based permissions
Professional
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- Everything in Growth
- Advanced analytics
- API access
- Multi-location tools
Enterprise / Custom
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- All modules available
- White-glove onboarding
- Dedicated support and SLAs
- Custom integrations
Reviews
5.0/5
Across 213 verified user reviews on Capterra, G2
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iTRUST FAQ
How does the AI Receptionist function and what specific tasks can it automate for an eye care practice?
The AI Receptionist provides 24/7 support by answering calls, streamlining workflows, and managing patient interactions. It handles tasks such as appointment scheduling, answering common patient queries, and facilitating communication via text and WhatsApp, effectively acting as an intelligent automated front desk.
What specific security measures are in place to ensure patient data privacy and HIPAA compliance?
iTRUST utilizes Amazon Web Services and Microsoft Azure, which are secure and HIPAA-compliant data servers. Patient data is backed up daily at multiple locations, and the system undergoes regular testing and measurement of its data storage and security protocols to ensure the highest safety standards.
Can iTRUST integrate with existing vision insurance EDI clearinghouses, or does it provide its own solution?
iTRUST offers its own integrated solution called iTRUST EDI Clearinghouse, which simplifies the billing and claims process by allowing one-click claim submission to any insurance payer. This streamlines the process and aims to reduce denials and speed up reimbursements.
How does the 'Price-Lock Guarantee (2026 Offer)' work, and what does it mean for long-term pricing?
The Price-Lock Guarantee ensures that once you onboard with iTRUST, your initial rate is protected. This means your pricing will not increase unexpectedly as new features are released, providing transparent and predictable billing without hidden fees or surprise add-ons until at least 2026.
What is the process for migrating patient data from a legacy EHR system to iTRUST?
iTRUST provides a dedicated IT team that assists with migrating and preserving patient data from your existing legacy software. This process is designed to be quick and easy, ensuring a smooth onboarding experience without data loss.
Beyond standard EHR functions, what unique AI-powered features are available to assist doctors directly in their medical practice management?
The AI Doctor Assistant offers hands-free medical practice management by providing AI-powered patient scheduling, diagnosis support, and automated documentation. This helps doctors manage their workload more efficiently and focus on patient care.
Source: itrust.io