Is NICE NEVA worth the price?
NICE NEVA's pricing, particularly the CXone Mpower suites ranging from $110 to $249 per agent per month, appears expensive compared to typical desktop automation solutions.
While the 'Ultimate Experience' tiers offer specialized industry features, the base CXone Mpower suites offer identical features across a wide price range without clear differentiation. This pricing structure seems best suited for large enterprises with significant budgets and complex contact center needs.
Pricing Plans
CXone Mpower Omnichannel Suite
$110 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Essential Suite
$135 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Core Suite
$169 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Complete Suite
$209 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Ultimate Suite
$249/$0.25 Per agent per month Per Session
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
The Ultimate Banking Experience
$249/$0.25 Per agent per month Per Session
- Banking engagement hub
- Customer self-service automation
- Trusted Identity & Messaging*
- Bank agent assist
- Industry experience insights
The Ultimate Insurance Experience
$249/$0.25 Per agent per month Per Session
- Insurance engagement and compliance hub
- Policyholder self-service automation
- Proactive engagement AI agent*
- Insurance agent assist
- Policy holder experience insights
The Ultimate Healthcare Experience
$249/$0.25 Per agent per month Per Session
- Healthcare engagement hub*
- Patient self-service automation
- Proactive patient engagement AI agent*
- Healthcare agent assist
- Patient experience insights
The Ultimate Retail Experience
$249/$0.25 Per agent per month Per Session
- Retail interactions hub
- Customer self-service automation
- Retail e-commerce conversion booster
- Retail agent assist
- Customer experience insights
The Ultimate Government Experience
Starting at $2 Per consumer per year
- NiCE for Corrections
- NiCE for Medicaid
- NiCE for Education**
- NiCE for Pension Systems
Hidden Costs & Gotchas
Per session pricing for Ultimate Suite
Potential for additional integration costs
No clear indication of volume discounts
Government tier priced per consumer per year
Which Plan Do You Need?
Large enterprises with contact centers
Companies needing industry-specific CX
Organizations prioritizing AI-driven automation
How NICE NEVA Compares to Competitors
Compared to competitors like UiPath or Automation Anywhere, which often offer more transparent per-bot or per-user pricing, NICE NEVA's per-agent model for CXone Mpower suites at $110-$249 seems higher. For example, some RPA tools can start around $50-$75 per bot, making NICE NEVA's offering potentially more premium, especially without clear feature differentiation between its Mpower tiers.
NICE NEVA Pricing FAQ
How much does NICE NEVA cost?
NICE NEVA starts at $0.17/month on the The Ultimate Government Experience plan. It offers 10 paid tiers ranging from $0.17/month up to $0.17/month.
Does NICE NEVA have a free plan?
NICE NEVA does not offer a permanent free plan. Paid plans are required from day one.
What is the cheapest NICE NEVA paid plan?
The cheapest paid plan for NICE NEVA is "The Ultimate Government Experience" at $0.17/month. Key features include: NiCE for Corrections, NiCE for Medicaid, NiCE for Education**.
Is there a cheaper alternative to NICE NEVA?
Yes. Popular alternatives to NICE NEVA include ActivTrak, Paychex, Tableau. Free alternatives include ActivTrak. Compare them side-by-side on Toolradar.
Cheaper alternatives to NICE NEVA
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
