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OpenTable

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Discover and book restaurant reservations with ease, anytime, anywhere.

Food & RestaurantReservation SystemsProductivity
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Coverage fromBloombergFast Company
1598 reviews tracked·8 press mentions

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Extensive network of restaurants globally

Biggest con

Some popular restaurants may have limited availability

TL;DR - OpenTable

  • Online restaurant reservation platform.
  • Connects diners with restaurants globally.
  • Offers reservation management tools for restaurants.
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms

What is OpenTable?

Editorial review
OpenTable is a leading online restaurant reservation platform that connects diners with restaurants. It allows users to search for restaurants by cuisine, location, price, and availability, and then book tables instantly. The platform provides detailed restaurant information, including menus, photos, reviews, and special offers, helping diners make informed decisions. For restaurants, OpenTable offers a comprehensive reservation management system that helps streamline operations, optimize seating, and reduce no-shows. It provides tools for managing reservations, waitlists, table assignments, and customer relationships. The platform aims to enhance the dining experience for customers while improving efficiency and profitability for restaurants.
how we evaluateSourceopentable.com ↗

Pros & Cons

Pros

  • Extensive network of restaurants globally
  • User-friendly interface for booking
  • Convenient for finding available tables quickly
  • Provides valuable restaurant information and reviews
  • Helps restaurants manage bookings efficiently

Cons

  • Some popular restaurants may have limited availability
  • Cancellation policies can vary by restaurant
  • Reliance on internet connection for booking

Ratings Across the Web

4.6(1,598 reviews)
G2282 reviews
4.4/5
Capterra1,316 reviews
4.7/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Restaurant search and discoveryInstant online reservationsRestaurant reviews and ratingsMenus and photosSpecial offers and promotionsReservation management system for restaurantsWaitlist managementTable management and optimization

Pricing

Freemium

OpenTable offers a generous free tier with optional paid upgrades for advanced features.

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Reviews

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4.6/5

Across 1,598 verified user reviews on Capterra, G2

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Best OpenTable Alternatives

Top alternatives based on features, pricing, and user needs.

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Resy logo
ResyFree

Discover and book the best restaurants, from local gems to Michelin-starred experiences.

4.1
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Yelp for RestaurantsPaid

Automate front-of-house operations and attract more diners with AI-powered guest management.

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HostmePaid

Optimize restaurant operations and enhance the dining experience from reservation to dessert.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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OpenTable FAQ

How does OpenTable help diners find restaurants?

OpenTable allows users to search for restaurants based on cuisine, location, price, and availability. It provides detailed information such as menus, photos, reviews, and special offers to help diners make informed decisions before booking a table.

Which teams benefit most from using OpenTable?

Restaurant management and operations teams benefit significantly from OpenTable's comprehensive reservation management system. It provides tools for streamlining operations, optimizing seating arrangements, and reducing no-shows, which enhances efficiency and profitability.

What kind of information does OpenTable provide about restaurants?

OpenTable offers extensive restaurant information, including full menus, photographs of the establishment, customer reviews, and details on any special offers. This helps diners understand what to expect and choose a dining experience that suits their preferences.

How is OpenTable priced?

OpenTable is available with a free tier that offers basic functionality. For users or restaurants requiring more extensive features and usage, paid plans are available to meet those needs.

Can OpenTable help manage restaurant operations beyond just reservations?

Yes, OpenTable provides a comprehensive system for restaurants that includes managing waitlists, assigning tables, and fostering customer relationships. These tools are designed to streamline overall operations and improve efficiency.

What are the main limitations a user might encounter with OpenTable?

A primary limitation is that some highly popular restaurants may have restricted availability for reservations. Additionally, cancellation policies can differ significantly from one restaurant to another, and an internet connection is required for booking.

How does OpenTable compare to Resy for restaurant reservations?

OpenTable offers an extensive global network of restaurants and a user-friendly interface for booking, making it convenient for finding available tables quickly. It also provides valuable restaurant information and reviews to aid diner decisions.

Source: opentable.com

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