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What is Rapidr?
Rapidr (roadmapping): Gather, analyze, and act on customer feedback to build better products. Rapidr is a comprehensive product feedback and feature request management platform designed for SaaS companies. It helps product teams centralize customer insights, prioritize development efforts, and maintain transparency with their user base. Key capabilities: Feedback Portal & Boards (Public/Private), Idea Voting System & Vote on Behalf, Public Product Roadmap (Customizable), Product Changelog & Release Notes, User Feedback Segmentation (e.g., by account type, location). Rapidr is paid-only, with most plans including a trial period. Buyers most often compare Rapidr against Pendo, Released.
TL;DR - Rapidr
- Centralizes customer feedback and feature requests in one platform.
- Helps prioritize product development with voting, analysis, and segmentation.
- Communicates product progress and updates through public roadmaps and changelogs.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Democratizes feature prioritization by involving customers.
- Increases transparency and manages user expectations with public roadmaps.
- Closes the feedback loop by notifying users of progress and releases.
- Integrates with existing software like Slack, Intercom, Jira, HubSpot, Zapier.
- Offers free migration assistance for Business Plan users.
Cons
- No free tier available, only a 14-day free trial.
- Some advanced filtering features (MRR, Priority) are listed as 'Coming Soon'.
- Pricing can be high for smaller teams with the Business plan supporting up to 50 team members.
Ratings Across the Web
4.8(4 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Feedback Portal & Boards (Public/Private)Idea Voting System & Vote on BehalfPublic Product Roadmap (Customizable)Product Changelog & Release NotesUser Feedback Segmentation (e.g., by account type, location)Embeddable Feedback Widgets & Roadmap WidgetsCustom Statuses for FeedbackSingle Sign-On (SAML, JWT, Okta, OneLogin, Azure AD)
Pricing Plans
Free TrialStartup
$49/mo
- 5 team members
- Basic integrations
- Roadmap & Changelog
- Widgets & Portal
- Custom Statuses
- Private Boards
- Custom Domain
Business
$199/mo
- Everything in Startup, plus:
- 50 team members
- User Segmentation
- Advanced Integrations
- SAML & JWT Single Sign-On
- Priority Support
- Concierge Migration
Enterprise
Custom
- Everything in Business, plus:
- Unlimited team members
- Fully white-labeled
- 99.9% uptime SLA
- Enterprise-level support
- Custom contract
- Payment via invoice / PO
About Rapidr
By Toolradar Team·
Rapidr is a comprehensive product feedback and feature request management platform designed for SaaS companies. It helps product teams centralize customer insights, prioritize development efforts, and maintain transparency with their user base. The platform provides tools to collect feedback from various sources, analyze it to identify impactful ideas, and communicate product updates effectively.
Rapidr is ideal for product owners, managers, and development teams looking to build customer-centric products. It streamlines the feedback loop by offering features like feedback portals, idea boards, public roadmaps, and changelogs. By engaging customers throughout the product development process, Rapidr helps businesses make data-driven decisions, increase feature adoption, and foster stronger customer relationships.
How we evaluate tools →Source: rapidr.io
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Rapidr FAQ
What is Rapidr?
Rapidr is a product feedback and feature request management tool for SaaS companies. It helps collect, analyze, and prioritize customer feedback, manage product roadmaps, and announce updates through changelogs to build customer-centric products.
How much does Rapidr cost?
Rapidr offers three pricing plans: Startup at $49/month, Business at $199/month, and Enterprise with custom pricing. Annual plans are also available, and invoicing is supported for Enterprise plans and large organizations.
Is Rapidr free?
Rapidr is not free, but it offers a 14-day free trial that does not require a credit card. There is no free tier available after the trial period.
Who is Rapidr for?
Rapidr is designed for SaaS companies, product owners, product managers, and development teams who want to gather customer feedback, prioritize features, manage their product roadmap, and communicate releases effectively to build better, customer-centric products.
Source: rapidr.io