RingCentral in the Media
13 mentions across press, blogs, and newsletters
June 2026
May 2026
RingCentral’s AI Stopped Answering Calls and Started Closing Deals
RingCentral’s AI Receptionist handles roughly 11,800 businesses across healthcare, financial services, construction, and legal. Until last week, it answered calls. Now it books appointments, processes orders and responds to messages without looping in a human. The company added Shopify, Calendly
AIR, ARR and AI: Inside RingCentral’s transformation into an AI-first engagement platform
RingCentral Inc.‘s latest quarter shows a company that has quietly turned artificial intelligence from a future story into its primary engine for product differentiation, operational leverage and, increasingly, growth. What started as a unified-communications-as-a-service provider is evolvi
RingCentral Boosts Margins as AI Traction Builds
RingCent
RingCentral adds Shopify, Calendly, and WhatsApp to AI Receptionist
RingCentral has expanded its AI Receptionist product with new links to Shopify, Calendly and WhatsApp, as the communications software company tries to push the product beyond basic call answering and into more routine customer service tasks. The company said AI Receptionist, known as AIR, can now
RingCentral raises the CX bar with branded messaging, AI and embedded Teams calling
Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a brand. Today, it starts much earlier because every interaction across the channels customer
March 2026
Spectrum & RingCentral Launch AI Contact Center Suite
Partnership delivers unified AI-powered communications to mid-market and enterprise customers. <a hr
Intelligent service: Salesforce, Zoom and RingCentral unveil AI agents to drive a transformed customer experience
One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything again. Thanks to the adoption of AI agents for call centers, this teeth-grinding customer experi
February 2026
Front Desk and Help Desk Are Now Manned by AI
The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. AI’s New Front Desk One significant example of artificial intelligence moving into t
RingCentral: Agentic AI is happening now and it’s adding value
Over the past year there have been plenty of media reports discussing artificial intelligence failures and highlighting the negative aspects of it. I’m of the belief that AI will eventually be infused into every aspect of our lives and change the way we work, live and learn. This is similar to th
RingCentral and Five9 Defy AI Sell-Off With Strong Earnings
Cloud software firms rally as Q4 results ease fears about AI disruption threat
Beaten-down software stocks RingCentral and Five9 rally as earnings quell some AI concerns
Shares of RingCentral and Five9 surged on Friday after earnings from both software firms alleviated recent fears that artificial intelligence is eating away at their business models. RingCentral popped 34%, while Five9 rallied about 14% after topping Wall Street's estimates and issuing upbeat guida
Toolradar Research
See RingCentral in context: The SaaS Press Index 2026
We analyzed 6,704 press mentions across 290 outlets to rank which SaaS tools win coverage. Find RingCentral's position relative to the 488 most-covered tools.
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