RingCentral in the Media
42 mentions across press, blogs, and newsletters
May 2026
Most UK firms still at early stage of AI deployment
Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.
RingCentral’s AI Stopped Answering Calls and Started Closing Deals
RingCentral’s AI Receptionist handles roughly 11,800 businesses across healthcare, financial services, construction, and legal. Until last week, it answered calls. Now it books appointments, processes orders and responds to messages without looping in a human. The company added Shopify, Calendly
Aircall acquires Vogent to improve AI voice agent reliability
Aircall acquired Vogent to deepen voice AI infrastructure, focusing on latency, turn-taking, and production reliability for business calls.
AIR, ARR and AI: Inside RingCentral’s transformation into an AI-first engagement platform
RingCentral Inc.‘s latest quarter shows a company that has quietly turned artificial intelligence from a future story into its primary engine for product differentiation, operational leverage and, increasingly, growth. What started as a unified-communications-as-a-service provider is evolvi
RingCentral Boosts Margins as AI Traction Builds
RingCent
RingCentral adds Shopify, Calendly, and WhatsApp to AI Receptionist
RingCentral has expanded its AI Receptionist product with new links to Shopify, Calendly and WhatsApp, as the communications software company tries to push the product beyond basic call answering and into more routine customer service tasks. The company said AI Receptionist, known as AIR, can now
Scammers Exploit Disposable VoIP Numbers to Bypass Reputation Blocking
New tactics used by threat actors who embed phone numbers in scam emails as a key indicator of compromise (IOC), revealing how attackers exploit VoIP infrastructure to evade detection and scale fraud operations. Telephone-oriented attack delivery (TOAD) remains a dominant phishing technique, in w
AI lifts clouds even higher, AWS moves up the stack, and Elon and Sam battle in court
If anyone thought artificial intelligence was running into a slow patch, let alone running into any fundamental technical or financial hurdles, this week quieted the doubters — at least for now. In a blockbuster week of Big Tech earnings, Alphabet, Amazon, Microsoft and Meta all reported re
RingCentral raises the CX bar with branded messaging, AI and embedded Teams calling
Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a brand. Today, it starts much earlier because every interaction across the channels customer
April 2026
AI Pilots Still Don’t See Returns. Here’s Why
With many companies struggling to see ROI from AI pilots, business leaders need to be much more cautious about rolling out new initiatives.
The best cloud phone systems of 2026: Expert tested and reviewed
I tested the best cloud phone systems hands-on, compared pricing, AI features, and real user feedback to help you pick the right one for your team.
The 6 Best SIP Trunk Providers in 2026
SIP trunking is a cost-effective option for modernizing legacy phone systems with minimal disruption. Discover the best SIP trunking providers and how to choose one in our complete buyer’s guide. The post The 6 Best S
HockeyStack raises $50M Series A to build Revenue Agents for the enterprise
HockeyStack raised $50M to expand enterprise “Revenue Agents.” See how event-based revenue data and workflow automation may reshape RevOps tooling.
Landlines in 2026? Why They're an Underrated Lifeline
When mobile networks fail, a landline can keep you connected.
The Reddit detour distorting PPC signals
Buyers are researching on Reddit before clicking yo
AI Conference HumanX Takeaways and Frameworks
9 takeaways and 7 frameworks to know from top AI leaders globally.
Intermedia Unite review 2026
Intermedia Unite delivers reliable, secure, cloud-based communications with AI features and seamless collaboration tools for modern hybrid teams.
How One Hackathon Took Zapier’s AI Usage From 10% to 97% | CEO of Zapier
Wade Foster reveals how a single hackathon 5x'd Zapier's AI usage — plus the fluency rubric, agent vs. workflow clarity, and what most leaders get wrong.
March 2026
The Founder-Led Sales Playbook
Takeaways from a live founder workshop on how to discover your sales motion, close your first customers yourself, and build a machine to hand off.
How Sophos Scales Customer Success for 600,000 Customers in a 24/7 Cyber Threat Environment, with Teresa Anania, SVP of Customer Experience
Sophos runs CS like a 24/7 engine. AI threats, proactive support, and revenue attribution. Teresa Anania explains how it works.
Claude for your personal productivity
8 builds to create your own personal productivity suite using Claude.
Reddit Outranks Every B2B Vendor on 957K Monthly Searches. We Have the Data
Welcome to Week 2 of the new format. Last week we covered what happens when a brand tries to game Reddit instead of earning its place. This week, we’re zooming out with the data behind why Reddit matters so much in the first place. 🎙️ Upcoming Event: The State of AI Search — Ross Simmonds [
Inside ServiceNow’s $10B Go-to-Market Engine with Paul Fipps
Paul Fipps on ServiceNow's $10B GTM playbook: unified teams, daily health tracking, AI workflows, and getting the best people in the right seats.
SaaS-Era GTM: A Playbook for The Walking Dead
SaaS-Era GTM: A Playbook for The Walking Dead
Spectrum & RingCentral Launch AI Contact Center Suite
Partnership delivers unified AI-powered communications to mid-market and enterprise customers. <a hr
AI Canvases Are Becoming The New Front Door To Enterprise Work
New AI canvases in UC and productivity platforms use inputs from meetings and documents to drive enterprise workflows, with important implications for governance.
We Analyzed 8,566 Keywords Across 14 SaaS Domains to Measure Reddit’s Impact on B2B Search… Here’s What We Found
“Everyone has a plan until they get punched in the mouth.” — Mike Tyson SaaS marketers had a plan. Build the blog. Target the keywords. Get the links. Dominate the SERP. Then Reddit punched them in the mouth. Over the last 18 months, Google’s algorithm updates have pushed user-g
Intelligent service: Salesforce, Zoom and RingCentral unveil AI agents to drive a transformed customer experience
One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything again. Thanks to the adoption of AI agents for call centers, this teeth-grinding customer experi
AI at the Edge: How Armada is Taking Compute Everywhere the Cloud Can't Go | Dan Wright (CEO of Armada)
Armada CEO Dan Wright on edge AI infrastructure: modular data centers, sovereign compute, the Microsoft partnership, and why latency is life-or-death.
Quo review: A modern, AI-powered business phone platform for small businesses
Quo is a modern, AI-powered business phone platform combining calling, texting, and CRM integrations in a unified, app-based workspace.
The "SAASpocalypse”
GTMfund's perspective on AI's impact and the future of SaaS.
How Block’s CFO became convinced the company needed only 60% of its staff
The finance chief discusses why a profitable fintech is betting that an AI-native workforce can outpace a much larger one.
Can Anthropic’s CFO sell Wall Street on an AI firm Washington calls a ‘risk’?
Anthropic’s clash with the Pentagon and its “supply chain risk” designation may create headwinds for the company, Wedbush’s Dan Ives says.
Lessons from Figma, Dropbox, and Building Iconic Brands in the Age of AI with Figma’s CMO, Sheila Vashee
Figma’s Sheila Vashee breaks down brand beyond logos, PLG to enterprise moves, AI’s real role in marketing, and lessons from scaling Dropbox to $1B+.
The Quiet Death of the Desk Phone: How Microsoft Teams Is Reshaping Enterprise Communications
Enterprises are rapidly abandoning traditional desk phones in favor of Microsoft Teams Phone, driven by cost savings, workforce mobility demands, and the appeal of consolidating all
February 2026
As OpenAI raises its megaround, Anthropic’s battles multiply, and the SaaSpocalypse widens
Investors continue to get pickier as what otherwise look like really good earnings results elicit skepticism and worry — and even tech gods such as Nvidia are getting hit. Some companies such as Snowflake appear to holding up. Others, such as Workday, not so much — and even with a goo
Front Desk and Help Desk Are Now Manned by AI
The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. AI’s New Front Desk One significant example of artificial intelligence moving into t
RingCentral: Agentic AI is happening now and it’s adding value
Over the past year there have been plenty of media reports discussing artificial intelligence failures and highlighting the negative aspects of it. I’m of the belief that AI will eventually be infused into every aspect of our lives and change the way we work, live and learn. This is similar to th
8 Best Business Phone Services in 2026
Discover the best business phone systems for traditional offices, contact centers, sales teams, startups, and more. The post 8 Best Business Phone Services in 2026 appeared first on <a href="https://www.techrep
RingCentral and Five9 Defy AI Sell-Off With Strong Earnings
Cloud software firms rally as Q4 results ease fears about AI disruption threat
Beaten-down software stocks RingCentral and Five9 rally as earnings quell some AI concerns
Shares of RingCentral and Five9 surged on Friday after earnings from both software firms alleviated recent fears that artificial intelligence is eating away at their business models. RingCentral popped 34%, while Five9 rallied about 14% after topping Wall Street's estimates and issuing upbeat guida
The 2x ARR Club: Don’t Let It Be You
There’s a new club in B2B nobody wants to join. It was there before, this club, but it’s gotten even more members since the SaaS Crash of 2026. A growing cohort of public B2B companies — not one or two, but twelve or more — are trading below 2.5x revenue. Many below 1x. Some below... <b