Shepherd
UnclaimedCloud-based practice management software built by vets, for vets, to streamline operations and enhance patient care.
Visit WebsiteReviews onCapterra
79 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Built by veterinarians, ensuring a deep understanding of practice workflows
Biggest con
Specific pricing details are not publicly available, requiring a demo request
TL;DR - Shepherd
- Cloud-based veterinary practice management system designed by vets.
- Automates tasks like invoicing, medical records, and inventory to boost efficiency and revenue.
- Includes AI tools for SOAP note generation and treatment suggestions, freeing up staff for patient care.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
What is Shepherd?
Shepherd is a cloud-based veterinary practice management software designed to simplify daily operations for veterinary clinics. Developed by experienced veterinarians, it addresses the unique challenges of the profession by integrating workflows that mirror how vets naturally process patients. The software aims to reduce administrative burdens, improve efficiency, and ensure accurate charge capture, ultimately allowing veterinary professionals to focus more on patient care and achieve a better work-life balance.
Shepherd offers a comprehensive suite of tools, including intuitive medical records, smart AI for documentation and treatment suggestions, automated invoicing, and effortless inventory tracking. It also provides robust reporting capabilities, integrated payment processing, and a client communication portal to enhance engagement. By automating repetitive tasks and ensuring no charges are missed, Shepherd helps practices increase revenue and operational efficiency, fostering a more fulfilling work environment for veterinary teams.
Available on: Web
Pros & Cons
Pros
- Built by veterinarians, ensuring a deep understanding of practice workflows
- Significantly reduces missed charges, improving practice revenue
- AI tools (TranscribeAI, DiagnoseAI) streamline documentation and clinical decision-making
- Cloud-based accessibility allows for remote work and flexibility
- Automates many administrative tasks, freeing up staff time for patient care
Cons
- Specific pricing details are not publicly available, requiring a demo request
- Requires an internet connection for cloud-based access
- Transitioning from existing software or paper records may require initial effort
Ratings Across the Web
4.8(79 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Cloud-based access from any deviceIntuitive SOAP-based medical recordsTranscribeAI for auto-generating SOAP notesDiagnoseAI for peer-reviewed treatment suggestionsAutomated charge capture and invoicingEffortless inventory tracking and re-orderingIntegrated reporting for practice health and complianceClient communication via Messaging Center and pet portal
Pricing
Paid
Shepherd offers paid plans. Visit their website for current pricing details.
Reviews
4.8/5
Across 79 verified user reviews on Capterra
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Shepherd FAQ
How does Shepherd's AI specifically assist with clinical decision-making and documentation?
Shepherd integrates two key AI tools: TranscribeAI, which automatically generates SOAP notes directly within the PIMS, eliminating manual entry and copy-pasting. DiagnoseAI offers peer-reviewed, evidence-backed treatment suggestions based on the patient's SOAP subjective information, providing smart clinical decision support without needing to leave the software.
Can Shepherd help prevent revenue loss from missed charges, and how does it achieve this?
Yes, Shepherd is designed to eliminate missed charges by automatically capturing all services and products administered. If an item is recorded in the medical record, it is automatically added to the invoice, ensuring that even small add-ons and procedures are billed, which can significantly increase a practice's bottom line.
What functionalities are available to clients through the integrated pet portal and client communication features?
The integrated pet portal allows clients to request appointments and prescription refills, view their pet's medical history, and access vaccine certificates. The Messaging Center within the software also enables clinics to communicate directly with clients, streamlining interactions and reducing front desk workload.
How does Shepherd support practices in transitioning from traditional paper-based record keeping?
Shepherd emphasizes a seamless onboarding process, even for practices that have been 100% paper-based for decades. Their team assists in breaking down the transition into manageable phases, helping to ease staff concerns and ensure a smooth migration to the digital system.
Beyond standard inventory tracking, what specific types of items can be managed and how does the system ensure timely re-ordering?
Shepherd's inventory tracking goes beyond just sellable items to include trackable treatments, prescriptions, PPE, and medical supplies. It automatically updates inventory levels with each product administration, providing real-time data that helps practices know exactly when to schedule re-orders to avoid stockouts.
What is the purpose of the digital whiteboard feature, and how does it enhance daily clinic operations?
The digital whiteboard provides an at-a-glance view of all current treatments and patient statuses within the clinic. It allows staff to easily sort, search, and filter information, and with one click, they can open a patient's record for fast treatment administration, improving workflow efficiency and real-time transparency.
Source: shepherd.vet