How does Tenjin differentiate between paid and organic installs for attribution?
Tenjin defines a conversion as a mobile app install attributed to a paid user acquisition campaign. Installs from organic sources, such as App Store Optimization (ASO), are not counted as conversions and are not limited or charged by Tenjin. This ensures that billing and analytics focus specifically on the performance of paid marketing efforts.
What specific support does Tenjin offer for the evolving SKAdNetwork framework and iOS 14+ privacy changes?
Tenjin provides a dedicated SKAdNetwork Suite that is free for all customers. This suite helps customers effectively utilize SKAdNetwork data, ensuring they can continue to measure and optimize their campaigns despite the privacy changes introduced with iOS 14+.
Can Tenjin integrate with existing business intelligence (BI) tools or data warehouses?
Yes, Tenjin offers a DataVault for data warehousing and provides ETL & BI integration support. This allows for seamless integration of Tenjin's raw data into a customer's existing analytics infrastructure for deeper insights and custom reporting.
What level of support is available for Enterprise clients, particularly regarding strategic guidance?
Enterprise clients receive dedicated Instant Messaging Support, a dedicated Customer Success Manager, phone support, data migration & onboarding support, growth strategy planning and coaching, and data science consulting. This comprehensive support aims to provide strategic guidance and operational assistance for complex solutions.
How does Tenjin handle ad fraud prevention?
Tenjin includes fraud prevention as a core feature across its plans. While specific methodologies are not detailed, the platform is equipped to identify and mitigate fraudulent activities to ensure accurate attribution and optimize ad spend efficiency.