UVdesk
UnclaimedOpen-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Visit WebsiteTL;DR - UVdesk
- Offers both open-source and SaaS helpdesk solutions.
- Integrates with major e-commerce platforms and marketplaces for multichannel support.
- Provides efficient ticket management, automation, and knowledge base features.
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms
What is UVdesk?
UVdesk provides a comprehensive helpdesk system designed to streamline customer support for e-commerce businesses, online marketplaces, and multichannel operations. It offers both a SaaS-based and an open-source PHP-based solution, allowing businesses to choose the deployment that best fits their needs. The platform integrates with various e-commerce platforms like Magento, Shopify, and OpenCart, and marketplaces such as Amazon and eBay, enabling centralized management of customer inquiries.
The system focuses on efficient ticket management, allowing customers to create tickets through various channels including email, website forms, and integrated CMS platforms. Agents benefit from features like automated workflows, custom ticket fields, saved replies, and agent privileges to enhance productivity and ensure timely resolution of customer issues. UVdesk also includes tools like a knowledge base and order detail fetching from connected e-commerce stores to provide agents with necessary context for effective support.
Available on: Web
Pros & Cons
Pros
- Available as both open-source and SaaS, offering flexibility.
- Strong integration with various e-commerce platforms and marketplaces.
- Comprehensive set of features for efficient ticket management and customer support.
- Automated workflows and saved replies improve agent productivity.
- Includes a knowledge base for self-service support.
Cons
- Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- The website does not provide clear pricing tiers for the SaaS version.
Ratings Across the Web
4.4(31 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Open Source PHP-based Helpdesk SystemSaaS-based Helpdesk SolutionMarketplace Integration (Amazon, eBay, Etsy, Flipkart)E-commerce Store Integration (Magento, Prestashop, Shopify, CS-Cart, Opencart)Website Front Office Forms (Contact, Feedback, Suggestion)Mailbox Integration (Gmail, Yahoo mail, Hotmail)E-commerce/CMS Helpdesk Extensions (Shopify, Magento 2, Opencart, Prestashop, WordPress)Fetch Order Details from E-commerce Stores
Pricing Plans
Free TrialPricing checked Aug 1, 2026
Free
Free
- Unlimited agents
- Download Free forever, manage UVdesk Open Source at your server
- Security Company Setting Workflow
- Customize your Theme
Medium Scale Industry (Monthly)
$22/month
- Minimum 2 Agents
- Basic Features
- eCommerce Multi-Channel Integration
- Examine Agent’s Performance
- Form Builder App
- File Viewer App
- Import Data
Medium Scale Industry (Annually)
$192/year
- Minimum 2 Agents
- Basic Features
- eCommerce Multi-Channel Integration
- Examine Agent’s Performance
- Form Builder App
- File Viewer App
- Import Data
Large Scale Industry (Monthly)
$36/month
- Minimum 2 Agents
- Pro Features
- Full Portal Customization
- uvdesk Feature Request
- Unlimited MailBox(s)
- Knowledgebase(Unlimited)
- eCommerce Multi channel
Large Scale Industry (Annually)
$360/year
- Minimum 2 Agents
- Pro Features
- Full Portal Customization
- uvdesk Feature Request
- Unlimited MailBox(s)
- Knowledgebase(Unlimited)
- eCommerce Multi channel
Reviews
4.4/5
Across 31 verified user reviews on capterra, g2
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UVdesk FAQ
How does UVdesk support multichannel customer inquiries?
UVdesk enables customers to create support tickets through multiple channels, including email, website forms, and integrated CMS platforms. This centralizes all customer communications within a single system for efficient management by support agents.
Which teams benefit most from using UVdesk?
UVdesk is best suited for customer support teams in e-commerce businesses, online marketplaces, and operations requiring multichannel support. It helps these teams streamline ticket management and improve overall customer service efficiency.
How does UVdesk compare to Gorgias for e-commerce support?
UVdesk offers both open-source and SaaS deployment options, providing flexibility that may differ from Gorgias's offerings. It also emphasizes strong integration with various e-commerce platforms and marketplaces to centralize customer inquiries.
What kind of integrations does UVdesk offer for e-commerce businesses?
UVdesk integrates with popular e-commerce platforms such as Magento, Shopify, and OpenCart, as well as marketplaces like Amazon and eBay. These integrations allow for centralized management of customer inquiries and fetching of order details.
What are the main trade-offs to consider when choosing UVdesk?
While UVdesk offers both open-source and SaaS options, specific limitations of the free open-source version compared to paid SaaS are not explicitly detailed. Additionally, clear pricing tiers for the SaaS version are not readily available.
How is UVdesk priced?
UVdesk is available on a free tier, allowing users to start without initial cost. For more extensive usage and additional features, paid plans are offered to accommodate growing business needs.
Can UVdesk help agents resolve customer issues more quickly?
Yes, UVdesk includes features like automated workflows, custom ticket fields, and saved replies to enhance agent productivity. It also provides a knowledge base and order detail fetching to give agents the necessary context for timely issue resolution.
Source: uvdesk.com