UVdesk
Claim this toolOpen-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
From $16/mo, billed yearly (free plan available) Visit WebsiteThe Bottom Line
- Price
- From $16/mo, billed yearly (free plan available). Compare plans
Key facts
- Offers both open-source and SaaS helpdesk solutions.
- Integrates with major e-commerce platforms and marketplaces for multichannel support.
- Provides efficient ticket management, automation, and knowledge base features.
Pros
- Available as both open-source and SaaS, offering flexibility.
- Strong integration with various e-commerce platforms and marketplaces.
- Comprehensive set of features for efficient ticket management and customer support.
- Automated workflows and saved replies improve agent productivity.
- Includes a knowledge base for self-service support.
Cons
- Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- The website does not provide clear pricing tiers for the SaaS version.
What is UVdesk?
Available on: Web
Ratings Across the Web
UVdesk holds an aggregate rating of 4.4 out of 5 from 31 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Open Source PHP-based Helpdesk System
- SaaS-based Helpdesk Solution
- Marketplace Integration (Amazon, eBay, Etsy, Flipkart)
- E-commerce Store Integration (Magento, Prestashop, Shopify, CS-Cart, Opencart)
- Website Front Office Forms (Contact, Feedback, Suggestion)
- Mailbox Integration (Gmail, Yahoo mail, Hotmail)
- E-commerce/CMS Helpdesk Extensions (Shopify, Magento 2, Opencart, Prestashop, WordPress)
- Fetch Order Details from E-commerce Stores
Pricing Plans
Free TrialPricing checked Oct 25, 2026. Source: uvdesk.com/pricing, read Oct 25, 2026
| Plan | Price | Details |
|---|---|---|
| Free | Free |
+1 more Show less
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| Medium Scale Industry (Monthly) | $22 / month |
+4 more Show less
|
| Medium Scale Industry (Annually) | $192 / year |
+4 more Show less
|
| Large Scale Industry (Monthly) | $36 / month |
+4 more Show less
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| Large Scale Industry (Annually) | $360 / year |
+4 more Show less
|
Is UVdesk worth the price?
UVdesk offers a very generous free open-source option, which is a significant differentiator.
The paid tiers, starting at $22/month for basic features and $36/month for pro features, are competitively priced, especially with annual discounts bringing them down to $16 and $30 respectively. This pricing is fair and accessible for small to medium businesses looking for a robust helpdesk solution.
Hidden Costs & Gotchas
Minimum 2 agents required for paid plans
How UVdesk's pricing compares
UVdesk starts at $16/mo, billed yearly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.
Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Oct 25, 2026.
UVdesk by the numbers
Toolradar data: UVdesk's entry paid plan ($16/mo, billed yearly) ranks #14 of 27 for price among the Knowledge Base tools with a verified entry price and no stated unit, where the median is $16/mo. As of Nov 2026.
| Metric | UVdesk | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $16/mo, billed yearly | $16/mo | #14 of 27 tools with no stated price unit, verified price |
| Free plan | Yes | 56% have one | n/a |
| Integrations listed | 5 | 3 | #5 of 31 (joint) tools with at least one integration recorded |
| User rating | 4.4/5 (across the web, 31 ratings) | 4.5/5 | #37 of 61 (joint) tools with 20+ reviews |
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Knowledge Base data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “UVdesk by the numbers”, Nov 2026.
Reviews
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Across 31 verified user reviews on Capterra, G2
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UVdesk FAQ
How does UVdesk support multichannel customer inquiries?
Which teams benefit most from using UVdesk?
How does UVdesk compare to Gorgias for e-commerce support?
What kind of integrations does UVdesk offer for e-commerce businesses?
What are the main trade-offs to consider when choosing UVdesk?
How is UVdesk priced?
Can UVdesk help agents resolve customer issues more quickly?
How does UVdesk pricing compare with other Knowledge Base tools?
Source: uvdesk.com