UVdesk
UnclaimedOpen-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Visit WebsiteTL;DR - UVdesk
- Offers both open-source and SaaS helpdesk solutions.
- Integrates with major e-commerce platforms and marketplaces for multichannel support.
- Provides efficient ticket management, automation, and knowledge base features.
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms
Pros & Cons
Pros
- Available as both open-source and SaaS, offering flexibility.
- Strong integration with various e-commerce platforms and marketplaces.
- Comprehensive set of features for efficient ticket management and customer support.
- Automated workflows and saved replies improve agent productivity.
- Includes a knowledge base for self-service support.
Cons
- Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- The website does not provide clear pricing tiers for the SaaS version.
Ratings Across the Web
4.4(31 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Open Source PHP-based Helpdesk SystemSaaS-based Helpdesk SolutionMarketplace Integration (Amazon, eBay, Etsy, Flipkart)E-commerce Store Integration (Magento, Prestashop, Shopify, CS-Cart, Opencart)Website Front Office Forms (Contact, Feedback, Suggestion)Mailbox Integration (Gmail, Yahoo mail, Hotmail)E-commerce/CMS Helpdesk Extensions (Shopify, Magento 2, Opencart, Prestashop, WordPress)Fetch Order Details from E-commerce Stores
Pricing Plans
Free TrialFree
Free
- Unlimited agents
- Download Free forever, manage UVdesk Open Source at your server
- Security Company Setting Workflow
- Customize your Theme
Medium Scale Industry (Monthly)
$22/month
- Minimum 2 Agents
- Basic Features
- eCommerce Multi-Channel Integration
- Examine Agent’s Performance
- Form Builder App
- File Viewer App
- Import Data
Medium Scale Industry (Annually)
$192/year
- Minimum 2 Agents
- Basic Features
- eCommerce Multi-Channel Integration
- Examine Agent’s Performance
- Form Builder App
- File Viewer App
- Import Data
Large Scale Industry (Monthly)
$36/month
- Minimum 2 Agents
- Pro Features
- Full Portal Customization
- uvdesk Feature Request
- Unlimited MailBox(s)
- Knowledgebase(Unlimited)
- eCommerce Multi channel
Large Scale Industry (Annually)
$360/year
- Minimum 2 Agents
- Pro Features
- Full Portal Customization
- uvdesk Feature Request
- Unlimited MailBox(s)
- Knowledgebase(Unlimited)
- eCommerce Multi channel
What is UVdesk?
UVdesk provides a comprehensive helpdesk system designed to streamline customer support for e-commerce businesses, online marketplaces, and multichannel operations. It offers both a SaaS-based and an open-source PHP-based solution, allowing businesses to choose the deployment that best fits their needs. The platform integrates with various e-commerce platforms like Magento, Shopify, and OpenCart, and marketplaces such as Amazon and eBay, enabling centralized management of customer inquiries.
The system focuses on efficient ticket management, allowing customers to create tickets through various channels including email, website forms, and integrated CMS platforms. Agents benefit from features like automated workflows, custom ticket fields, saved replies, and agent privileges to enhance productivity and ensure timely resolution of customer issues. UVdesk also includes tools like a knowledge base and order detail fetching from connected e-commerce stores to provide agents with necessary context for effective support.
Reviews
Be the first to review UVdesk
Your take helps the next buyer. Verified LinkedIn reviewers get a badge.
Write a reviewBest UVdesk Alternatives
Top alternatives based on features, pricing, and user needs.
Explore More
UVdesk FAQ
What is UVdesk?
UVdesk is a helpdesk system that offers both SaaS and open-source solutions to manage customer support for e-commerce businesses, marketplaces, and multichannel operations. It helps streamline the support process by centralizing customer inquiries and providing tools for efficient ticket management.
How much does UVdesk cost?
UVdesk offers an open-source version which is free to use. For the SaaS version, specific pricing details are not provided on the available pages, but it is implied to be a paid service beyond the free open-source option.
Is UVdesk free?
Yes, UVdesk offers a free open-source version. It also has a SaaS-based solution, which typically implies paid plans, making it a freemium product.
Who is UVdesk for?
UVdesk is designed for e-commerce businesses, online marketplaces, and any organization that needs to manage customer support across multiple channels. It is particularly beneficial for companies using platforms like Magento, Shopify, OpenCart, Amazon, and eBay.
Source: uvdesk.com