UVdesk vs Gorgias: Which is Better in 2026?
Choosing between UVdesk and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Our overall Customer Support pick is Zoho Desk. Our free Customer Support pick is tawk.to. Pick UVdesk if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Best for you if:
- • You want a free tier before you commit
- • You want available as both open-source and SaaS, offering flexibility
- • You want strong integration with various e-commerce platforms and marketplaces
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
| At a Glance | UVdesk | Gorgias |
|---|---|---|
Starts at | FreeFree tier available | $40/moStarter |
Best For | Customer Support | Customer Support |
Rating | 4.4/5 | 4.6/5 |
Free plan | Yes | No |
Choose UVdesk or Gorgias?
Choose UVdesk if
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
- You want a free tier before you commit
- You want available as both open-source and SaaS, offering flexibility
- You want strong integration with various e-commerce platforms and marketplaces
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
| Feature | UVdesk | Gorgias |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.4/5 31 reviews | ★4.6/5 716 reviews |
| Categories | Customer SupportKnowledge Base | Customer SupportE-commerce |
In-Depth Analysis
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
UVdesk offers a very generous free open-source option, which is a significant differentiator.
Watch out
Minimum 2 agents required for paid plans
Strengths
- +Available as both open-source and SaaS, offering flexibility.
- +Strong integration with various e-commerce platforms and marketplaces.
- +Comprehensive set of features for efficient ticket management and customer support.
- +Automated workflows and saved replies improve agent productivity.
- +Includes a knowledge base for self-service support.
Weaknesses
- -Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- -The website does not provide clear pricing tiers for the SaaS version.
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: UVdesk vs Gorgias
| Plan | UVdesk | Gorgias |
|---|---|---|
| Tier 1 | Free Free | $40/mo Starter |
| Tier 2 | $22/month Medium Scale Industry (Monthly) | $77/mo Basic |
| Tier 3 | $192/year Medium Scale Industry (Annually) | $471/mo Pro |
| Tier 4 | $36/month Large Scale Industry (Monthly) | $1,227/mo Advanced |
| Tier 5 | $360/year Large Scale Industry (Annually) | Talk to sales Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on UVdesk pricing and Gorgias pricing.
Who Should Use What?
On a budget?
UVdesk has a free tier. Gorgias is paid only.
Go with: UVdesk
Want the highest-rated option?
UVdesk: 4.4/5 (31 reviews). Gorgias: 4.6/5 (716 reviews).
Go with: Gorgias
Value user reviews?
UVdesk: 31 reviews (4.4/5). Gorgias: 716 reviews (4.6/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
UVdesk is freemium. Gorgias is paid. UVdesk lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.4/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.4/5
- Larger review base (716 reviews)
- Our pick for this comparison
UVdesk
- Has a free tier
The Bottom Line
Gorgias wins this matchup. Our overall Customer Support pick is Zoho Desk. Our free Customer Support pick is tawk.to. UVdesk has a free tier if you want to test without paying.
Frequently Asked Questions
Is UVdesk or Gorgias better?
Gorgias is rated in our evaluation. UVdesk is freemium and Gorgias is paid.
What are UVdesk and Gorgias used for?
UVdesk: Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.. Gorgias: Customer support built for e-commerce, with deep store integration.
What does UVdesk cost vs Gorgias?
UVdesk is freemium (free tier + paid plans). Gorgias is a paid tool. Visit their websites for detailed pricing.