UVdesk vs Gorgias: Which is Better in 2026?
Choosing between UVdesk and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Best for you if:
- • You want to try before committing
- • Offers both open-source and SaaS helpdesk solutions.
- • Integrates with major e-commerce platforms and marketplaces for multichannel support.
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  UVdesk |  Gorgias |
|---|---|---|
Starts at | FreeFree tier available | $10/monthStarter |
Best For | Customer Support | Customer Support |
Rating | 4.4/5 | 4.6/5 |
Choose UVdesk or Gorgias?
Choose UVdesk if
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
- Available as both open-source and SaaS, offering flexibility.
- Strong integration with various e-commerce platforms and marketplaces.
- Comprehensive set of features for efficient ticket management and customer support.
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
| Feature | UVdesk | Gorgias |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.4/5 31 reviews | ★4.6/5 673 reviews |
| Categories | Customer SupportKnowledge Base | Customer SupportE-commerce |
In-Depth Analysis
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Strengths
- +Available as both open-source and SaaS, offering flexibility.
- +Strong integration with various e-commerce platforms and marketplaces.
- +Comprehensive set of features for efficient ticket management and customer support.
- +Automated workflows and saved replies improve agent productivity.
- +Includes a knowledge base for self-service support.
Weaknesses
- -Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- -The website does not provide clear pricing tiers for the SaaS version.
Key features
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: UVdesk vs Gorgias
| Plan | UVdesk | Gorgias |
|---|---|---|
| Tier 1 | Free Free | $10 month Starter |
| Tier 2 | $22/month Medium Scale Industry (Monthly) | $50 month Basic |
| Tier 3 | $192/year Medium Scale Industry (Annually) | $300 month Pro |
| Tier 4 | $36/month Large Scale Industry (Monthly) | $750 month Advanced |
| Tier 5 | $360/year Large Scale Industry (Annually) | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on UVdesk pricing and Gorgias pricing.
Who Should Use What?
On a budget?
UVdesk has a free tier. Gorgias is paid only.
Go with: UVdesk
Want the highest-rated option?
UVdesk: 4.4/5 (31 reviews). Gorgias: 4.6/5 (673 reviews).
Go with: Gorgias
Value user reviews?
UVdesk: 31 reviews (4.4/5). Gorgias: 673 reviews (4.6/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
UVdesk is freemium. Gorgias is paid. UVdesk lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.4/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.4/5
- Larger review base (673 reviews)
- Our pick for this comparison
UVdesk
- Has a free tier
The Bottom Line
Gorgias is our pick. UVdesk has a free tier if you want to test without paying.
Frequently Asked Questions
Is UVdesk or Gorgias better?
Gorgias is rated in our evaluation. UVdesk is freemium and Gorgias is paid.
What are UVdesk and Gorgias used for?
UVdesk: Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.. Gorgias: Customer support helpdesk for e-commerce.
What does UVdesk cost vs Gorgias?
UVdesk is freemium (free tier + paid plans). Gorgias is a paid tool. Visit their websites for detailed pricing.