Capacity
UnclaimedAs support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to…
AI & Automation · AI Assistants · Customer Support
Visit website- 1
- product · all paid
- 2017
- founded · United States
- $50M
- raised · 1 sourced round
- 4.8/5
- average rating · 57 reviews
Tracking since 2017
1 product tracked About Capacity
As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand.
Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI, so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide.
Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from the acquisitions of Call Criteria, Cereproc, Creovai, Denim Social, Envision, KLaunch, Linc, Lucy, LumenVox, SmartAction, Textel, Verbio and YouCanBookMe.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.
Products by Capacity
ProductCategoryEntry priceRating
- Paid4.8(57)
Entry price: the cheapest paid plan on each vendor's pricing page. Ratings: Toolradar reviews, or the review sites' average (G2, Capterra, Trustpilot and others) with their count when we have too few of our own. Rankings: Toolradar Data, Oct 19, 2026.
Capacity competitors
Companies whose products Toolradar lists as alternatives to Capacity's.
Capacity funding
$50M disclosed across 1 round. Only rounds with a published source that names Capacity are listed.
- Series E$50MSep 2026Source:prnewswire.com
Capacity: Frequently Asked Questions
What does Capacity do?
As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand.
Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI, so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide.
Today, Capacity automates support over chat, SMS, voice, web, email, help
What products does Capacity make?
Toolradar lists one Capacity product: Capacity (Automate support for customers and teams with AI across all channels).
Does Capacity have a free plan?
No. Capacity has a free plan.
Who are Capacity's competitors?
Companies whose products Toolradar lists as alternatives to Capacity's: Zendesk, Intercom, Drift, Gorgias and Ada.
When was Capacity founded?
Capacity was founded in 2017.
Where is Capacity based?
Capacity is based in the United States.
How many employees does Capacity have?
Capacity has 51-200 employees (LinkedIn size band, as of Sep 2026).
How much funding has Capacity raised?
Capacity has raised $50M in disclosed funding across 1 round with a published source. The latest is a Series E ($50M) in Sep 2026.