Parcel

Parcel Perform is an AI Delivery Experience Platform designed for e-commerce businesses to optimize their entire delivery journey, from checkout to post-purchase, returns, and logistics. It leverages artificial intelligence to enhance customer trust, improve operational efficiency, and boost visibility in AI-powered shopping assistants. The platform provides AI Commerce Visibility to track product ranking and sentiment across major AI platforms like ChatGPT, Perplexity, and Gemini, helping businesses understand how AI perceives their brand and products. It also offers AI Decision Intelligence, which provides proactive insights, recommendations, and alerts to optimize carrier management, reduce costs, and improve customer satisfaction. By unifying data and applying AI, Parcel Perform helps e-commerce brands build trust signals that lead to higher rankings and better customer experiences. Parcel Perform is ideal for e-commerce brands and marketplaces looking to gain a competitive edge in the evolving AI-driven commerce landscape. It helps reduce customer inquiries like "Where Is My Order?" (WISMO) and "Where Is My Return?" (WISMR), ensures accurate estimated delivery dates, and provides comprehensive control over logistics operations, including carrier selection, booking, and invoice auditing. The platform is scalable, secure, GDPR compliant, and ISO 27001 certified, supported by a global network of over 1,100 carriers.