Sendcloud
UnclaimedEurope's leading shipping platform for e-commerce, streamlining logistics from checkout to returns.
Visit WebsiteReviews onG2Capterra
241 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Significant time savings on shipping label creation and manual tasks.
Biggest con
Label limits on lower-tier plans may restrict high-volume shippers.
TL;DR - Sendcloud
- Automates e-commerce shipping from label creation to returns.
- Integrates with 100+ e-commerce platforms and 160+ carriers across Europe.
- Enhances customer experience with branded tracking, notifications, and self-service returns.
Pricing: Free plan available
Best for: Growing teams
4.3/5 across review platforms
What is Sendcloud?
Sendcloud is a comprehensive shipping platform designed for e-commerce businesses to automate and optimize their parcel delivery process. It connects online stores with over 160 carriers across Europe, offering pre-negotiated rates or allowing merchants to use their own contracts. The platform provides tools for creating shipping labels in seconds, managing pick & pack operations, and offering flexible delivery methods at checkout to improve conversion rates.
Beyond core shipping, Sendcloud focuses on enhancing the post-purchase experience with branded tracking pages, multi-channel customer notifications (email, SMS, WhatsApp), and a self-service returns portal. It incorporates AI-powered features for smart carrier suggestions, automated issue handling, and shipping intelligence, helping businesses reduce costs, improve delivery performance, and provide a 5-star customer experience. Sendcloud is suitable for e-commerce owners looking to scale their operations, reduce manual shipping tasks, and gain a competitive advantage through efficient logistics.
Available on: Web
Pros & Cons
Pros
- Significant time savings on shipping label creation and manual tasks.
- Access to a wide network of European carriers and discounted rates.
- Improved customer satisfaction through branded post-purchase communication and easy returns.
- AI-driven insights and automation help reduce costs and improve efficiency.
- High uptime (99.99%) ensures reliable shipping operations.
Cons
- Label limits on lower-tier plans may restrict high-volume shippers.
- Advanced features like unlimited integrations and detailed analytics are reserved for higher-tier plans.
- Pricing structure includes a per-label fee in addition to monthly subscription, which can add up for high volumes.
Ratings Across the Web
4.3(241 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Multi-carrier shipping with pre-negotiated rates or own contracts100+ Plug & play e-commerce integrations (Shopify, Etsy, Amazon, PrestaShop, API)Automated shipping label creationBranded tracking pages with promotionsMulti-channel tracking notifications (Email, SMS, WhatsApp)Self-service branded returns portalAI-powered smart carrier suggestionsAI-driven claim handling for delivery issues
Pricing Plans
Free TrialFree
€0 / mo
- 1 user
- 2 integrations
- Sendcloud's shipping rates
- Sendcloud Shipment Protection
- Customs documents
- Email tracking notifications
- Manual returns management
- Email and live chat support
Lite
€33 / mo + €0.11 per label
- 3 users
- 3 integrations
- 5 shipping rules
- Max. 400 labels/month
- Sendcloud's shipping rates
- Use your own carrier contract
- Carrier pickups
- Customs documents
- Service point picker in checkout
- Email, SMS, and WhatsApp tracking notifications in 2 languages
- Email and live chat support
Growth
€99 / mo + €0.10 per label
- 5 users
- 5 integrations
- 10 shipping rules
- Max. 1000 labels/month
- All in Lite, plus:
- Pack & Go
- Branded tracking page with promotions
- Email, SMS, & WhatsApp tracking notifications in 8 languages
- WhatsApp chat for post-purchase communication
- Automatically request customer reviews
- Phone support
Premium
€195 / mo + €0.09 per label
- 10 users
- Unlimited integrations
- Unlimited shipping rules
- Max. 10 000 labels/month
- All in Growth, plus:
- Automated returns management
- Branded return portal
- Tracking page analytics
- Shipping analytics
- White label branding
Pro
€799 / mo + €0.07 per label
- Unlimited users
- Unlimited integrations
- Unlimited shipping rules
- Max. 30 000 labels/month
- All in Premium, plus:
- Cross-border shipping partnerships
- Dynamic delivery options in checkout
- Shipping solution for marketplaces
- Customer Success Manager
- Guided onboarding
- Shipping strategy health check & optimization
Reviews
4.3/5
Across 241 verified user reviews on G2, Capterra
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Sendcloud FAQ
How does Sendcloud's AI-powered shipping intelligence help optimize carrier selection and cost?
Sendcloud's AI works in the background to analyze various factors like cost, speed, and reliability for your specific shipments. It suggests the best carrier mix, automates issue handling, and surfaces insights from your shipping data to help you cut costs and improve overall delivery performance, moving beyond simple carrier guesswork.
Can I integrate Sendcloud with my existing e-commerce platform and also use my own carrier contracts?
Yes, Sendcloud offers over 100 plug-and-play integrations with popular e-commerce platforms like Shopify, Etsy, and PrestaShop, as well as API access. You can also upload your direct carrier contracts to leverage your own negotiated rates, alongside Sendcloud's pre-negotiated discounted rates.
What specific features does Sendcloud offer to reduce 'Where is my order?' customer inquiries?
Sendcloud addresses 'Where is my order?' inquiries by providing branded tracking pages that replace generic carrier tracking. It also sends automated, multi-channel tracking notifications via email, SMS, and WhatsApp in multiple languages, proactively informing customers about their parcel's journey and delivery milestones.
How does the 'Pack & Go' feature streamline the order fulfillment process for e-commerce businesses?
The 'Pack & Go' feature is designed to streamline order processing in warehouses or packing locations. It allows for error-free packing of orders, with or without a barcode scanner, helping to pack more orders in less time and improving overall fulfillment efficiency without requiring a full Warehouse Management System (WMS).
What are the capabilities of Sendcloud's automated returns management system for international returns?
Sendcloud's automated returns management system, available in the Premium plan, offers a self-service branded return portal where customers can request return labels. It supports return rules, return approvals, and is specifically designed to handle international returns, including options for pre-printed labels, paid returns, and QR-code returns, simplifying the reverse logistics process.
Beyond basic tracking, what kind of analytics does Sendcloud provide for optimizing shipping operations?
Sendcloud offers Shipping Intelligence and Tracking Page Analytics. Shipping Intelligence provides insights into carrier performance, allowing you to monitor key shipping metrics broken down by carrier, sales channel, or market. Tracking Page Analytics, available in the Premium plan, links with Google Analytics 4 to help you understand how customers engage with your branded tracking pages.
Source: sendcloud.com