Reviews onG2Capterra
213 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
99.9% order accuracy via barcode-verified picking
Biggest con
Starting price of ~$1,995/mo puts it out of reach for small sellers
TL;DR - ShipHero
- Warehouse management system for DTC ecommerce brands and 3PLs
- AI picking and LED-guided packing deliver 99.9% accuracy at scale
- Integrates with Shopify, BigCommerce, TikTok Shop, and major carriers
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
What is ShipHero?
ShipHero is a warehouse management system (WMS) built for DTC ecommerce brands and third-party logistics (3PL) providers. The platform processes over 100 million shipments annually and addresses warehouse inefficiency with AI-powered picking, LED-guided packing, and real-time carrier rate shopping. ShipHero covers the full fulfillment workflow-from receiving and putaway to picking, packing, shipping, and returns-with mobile-first tools that achieve 99.9% order accuracy. It integrates with major ecommerce platforms and carriers out of the box.
Available on: Web
Pros & Cons
Pros
- 99.9% order accuracy via barcode-verified picking
- Pack-to-Light system dramatically increases packing speed
- Unlimited orders included in all plans-no per-order fees
- Extensive carrier and marketplace integrations out of the box
- Purpose-built for both DTC brands and 3PL operations
- 24/7/365 customer support included
Cons
- Starting price of ~$1,995/mo puts it out of reach for small sellers
- No free trial or self-service signup-requires demo and sales process
- Overkill for businesses with low order volumes
- Limited ERP integrations compared to broader WMS platforms
- Additional users cost ~$150/mo each, which adds up for larger teams
Ratings Across the Web
4.4(213 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered mobile picking with barcode scanningPack-to-Light LED-guided packing (up to 450% throughput increase)Real-time carrier rate shopping across UPS, FedEx, USPS, DHLInventory management with lot tracking and expiration datesReturns management and processing workflowsWorkforce Hero labor performance dashboardsAutomation rules for order routing and prioritization3PL billing and client portal managementMobile replenishment and receiving toolsIntegration with Shopify, BigCommerce, TikTok Shop, and more
Pricing
Paid
ShipHero offers paid plans. Visit their website for current pricing details.
Reviews
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4.4/5
Across 213 verified user reviews on G2, Capterra
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ShipHero FAQ
How does ShipHero improve order accuracy in a warehouse setting?
ShipHero achieves 99.9% order accuracy through barcode-verified picking, ensuring that the correct items are selected for each order. Additionally, its LED-guided packing system helps dramatically increase packing speed while maintaining precision.
Which teams benefit most from implementing ShipHero?
ShipHero is best suited for direct-to-consumer (DTC) ecommerce brands and third-party logistics (3PL) providers. It is designed for businesses with significant order volumes that require robust warehouse management and fulfillment capabilities.
How is ShipHero priced?
ShipHero is a paid product with no permanently free tier, and all plans include unlimited orders without per-order fees. However, additional users beyond the base plan incur a monthly charge per user.
What kind of businesses might find ShipHero to be an excessive solution?
ShipHero may be considered overkill for businesses with low order volumes due to its starting price point. It is designed for operations that process a high number of shipments annually and require advanced WMS features.
Can ShipHero integrate with existing ecommerce platforms and carriers?
Yes, ShipHero offers extensive out-of-the-box integrations with major ecommerce platforms and carriers. This allows for seamless connection to existing sales channels and shipping providers.
How does ShipHero compare to a competitor like EasyPost?
ShipHero provides a comprehensive warehouse management system with AI-powered picking and LED-guided packing, processing over 100 million shipments annually. It covers the full fulfillment workflow from receiving to returns, unlike EasyPost which focuses more on shipping APIs and rate shopping.
Does ShipHero offer support for returns processing?
Yes, ShipHero covers the full fulfillment workflow, which includes managing returns. It provides tools to handle the entire process from receiving returned items to re-stocking.
Source: shiphero.com