Chatwoot vs Trudesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and Trudesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want open source
Trudesk
An open-source help desk solution for real-time ticket management and team communication.
Best for you if:
- • You want a fully free tool (Chatwoot requires payment)
| At a Glance | Chatwoot | Trudesk |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | Free 100% free |
Category | Customer Support Communication | Customer Support Team Chat |
Rating | 4.5/5 G2 4.5 16 reviews | n/a |
Free plan | Yes | Yes |
Choose Chatwoot or Trudesk?
Choose Chatwoot if
- You want open source
- You want self-hostable
Choose Trudesk if
- You want a fully free tool (Chatwoot requires payment)
- You want free and open-source
- You want keeps everyone updated with real-time tickets
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Trudesk
An open-source help desk solution for real-time ticket management and team communication.
Trudesk Cloud offers an incredibly generous pricing model by being completely free.
Strengths
- Pro: Free and open-source
- Pro: Keeps everyone updated with real-time tickets
- Pro: Offers granular control over user permissions
- Pro: Facilitates easy communication with built-in messaging
Weaknesses
- Con: Limited information provided on advanced features or integrations
- Con: Requires self-hosting and management as an open-source solution
Key features
Plans and prices: Chatwoot vs Trudesk
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
| Trudesk |
| trudesk.io read Sep 28, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and Trudesk pricing.
Key Takeaways
Chatwoot
- Choose if you want open source customer engagement
Trudesk
- Choose if you want an open-source help desk solution for real-time ticket management and team communication
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Chatwoot has a published user rating (4.5/5 from 16 reviews); Trudesk has none we can show.
- Chatwoot starts at $19/agent/mo, billed monthly; Trudesk has no public paid plan price on file.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and Trudesk compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Chatwoot has a published user rating (4.5/5 from 16 reviews); Trudesk has none we can show. Chatwoot starts at $19/agent/mo, billed monthly; Trudesk has no public paid plan price on file. Both have a free plan.
What are Chatwoot and Trudesk used for?
Chatwoot: Open source customer engagement. Trudesk: An open-source help desk solution for real-time ticket management and team communication.
What does Chatwoot cost vs Trudesk?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. Trudesk is free. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and Trudesk?
Chatwoot's main strength: open source. Trudesk's main strength: free and open-source.