Freshdesk vs TeamSupport: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and TeamSupport side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
TeamSupport
Customer support for B2B companies
Best for you if:
- • You want provides account-level insights and a 360° customer view, connecting conversations to overall customer history rather than isolated tickets
| At a Glance | Freshdesk | TeamSupport |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | From $45/mo flat, billed monthly Starter plan |
Category | Customer Support Knowledge Base | Customer Support Customer Success |
Rating | 4.4/5 G2 4.4 3,771 reviews | 4.3/5 G2 4.4 · Trustpilot 4.4 · PeerSpot 3.5 943 reviews |
Free plan | No | No |
Watch out for | Copilot translation limited to 40 translations per license per month | n/a |
Choose Freshdesk or TeamSupport?
Choose Freshdesk if
- You want free tier available
- You want easy to use
Choose TeamSupport if
- You want provides account-level insights and a 360° customer view, connecting conversations to overall customer history rather than isolated tickets
- You want features a proprietary Customer Distress Index to proactively identify at-risk accounts by monitoring engagement patterns and sentiment
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
TeamSupport
Customer support for B2B companies
It's best for B2B companies needing robust, scalable customer support with a focus on customer management and self-service.
Strengths
- Pro: Provides account-level insights and a 360° customer view, connecting conversations to overall customer history rather than isolated tickets.
- Pro: Features a proprietary Customer Distress Index to proactively identify at-risk accounts by monitoring engagement patterns and sentiment.
- Pro: Includes AI Agents for 24/7 chat support, handling routine questions, gathering information, and providing localized, multi-language support.
- Pro: Offers advanced analytics and real-time dashboards with pre-built and customizable templates to transform support data into actionable business intelligence.
- Pro: Helps identify and surface feature requests from support tickets to inform product development and show which requests drive revenue.
Weaknesses
- Con: Many advanced features like Kevin AI Productivity Tools, Customer Portal, Playbooks, Insights, Custom Fields, Automation, and Broadcast are not included in the Starter plan.
- Con: Pricing for additional users for Messaging & live chat is per agent per month, which can increase costs for larger teams.
- Con: Basic training and data import services (TeamSupport assisted) incur significant additional costs, especially for larger data sets.
Key features
Plans and prices: Freshdesk vs TeamSupport
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| TeamSupport |
| teamsupport.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and TeamSupport pricing.
Key Takeaways
Freshdesk
- Choose if you want scale support with smart ticketing, automation, and AI
TeamSupport
- Choose if you want customer support for B2B companies
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.3/5 from 943 reviews for TeamSupport).
- Entry prices are not ranked, they are charged on different bases: Freshdesk $19/agent/mo, billed monthly; TeamSupport $45/mo flat, billed monthly.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and TeamSupport compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.3/5 from 943 reviews for TeamSupport). Entry prices are not ranked, they are charged on different bases: Freshdesk $19/agent/mo, billed monthly; TeamSupport $45/mo flat, billed monthly.
What are Freshdesk and TeamSupport used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. TeamSupport: Customer support for B2B companies.
What does Freshdesk cost vs TeamSupport?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. TeamSupport's cheapest paid plan is Starter at $45/mo flat, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Freshdesk and TeamSupport?
Freshdesk's main strength: free tier available. TeamSupport's main strength: provides account-level insights and a 360° customer view, connecting conversations to overall customer history rather than isolated tickets.