Frill vs UserVoice: Which is Better in 2026?
Choosing between Frill and UserVoice comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Frill
Collect ideas, build roadmaps, and share updates
Best for you if:
- • You want to try before committing
- • Collect and organize customer feature requests
- • Prioritize based on votes and customer impact
UserVoice
Capture, organize, and analyze customer feedback to drive product direction
Best for you if:
- • Product feedback management
- • Feature voting and prioritization
| At a Glance |  Frill |  UserVoice |
|---|---|---|
Starts at | FreeFree tier available | $999/quarterEngage |
Best For | Customer Feedback | Customer Feedback |
Rating | 4.6/5 | 4.4/5 |
Choose Frill or UserVoice?
Choose Frill if
Collect ideas, build roadmaps, and share updates
- Clean modern interface
- Public voting boards engage users
- Good integrations
- Budget matters (Free vs $999/quarter)
Choose UserVoice if
Capture, organize, and analyze customer feedback to drive product direction
- Enterprise focus
- Good integrations
- Feedback portal
| Feature | Frill | UserVoice |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.6/5 117 reviews | ★4.4/5 315 reviews |
| Categories | Customer FeedbackRoadmapping | Customer FeedbackProduct Analytics |
In-Depth Analysis
Frill
Collect ideas, build roadmaps, and share updates
Strengths
- +Clean modern interface
- +Public voting boards engage users
- +Good integrations
- +Affordable pricing
Weaknesses
- -Limited customization on lower tiers
- -Privacy features cost extra
- -No native mobile app
Key features
UserVoice
Capture, organize, and analyze customer feedback to drive product direction
Strengths
- +Enterprise focus
- +Good integrations
- +Feedback portal
Weaknesses
- -Expensive
- -Dated UI
Key features
Pricing: Frill vs UserVoice
| Plan | Frill | UserVoice |
|---|---|---|
| Tier 1 | $25 month Startup | $999 quarter Engage |
| Tier 2 | $49 month Business | $1499 quarter Prioritize |
| Tier 3 | $149 month Growth | custom Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Frill pricing and UserVoice pricing.
Who Should Use What?
On a budget?
Frill has a free tier. UserVoice is paid only.
Go with: Frill
Want the highest-rated option?
Frill: 4.6/5 (117 reviews). UserVoice: 4.4/5 (315 reviews).
Go with: Frill
Value user reviews?
Frill: 117 reviews (4.6/5). UserVoice: 315 reviews (4.4/5).
Go with: UserVoice
3 Questions to Help You Decide
What's your budget?
Frill is freemium. UserVoice is paid. Frill lets you start free.
What's your use case?
Both are customer feedback tools. Compare their specific features to decide.
How important are ratings?
Frill is rated higher: 4.6/5 vs 4.4/5.
Key Takeaways
UserVoice
- Larger review base (315 reviews)
- Our pick for this comparison
Frill
- Has a free tier
- Higher user rating: 4.6/5 vs 4.4/5
The Bottom Line
UserVoice is our pick. Frill has a free tier if you want to test without paying.
Frequently Asked Questions
Is Frill or UserVoice better?
UserVoice is rated in our evaluation. Frill is freemium and UserVoice is paid.
What are Frill and UserVoice used for?
Frill: Collect ideas, build roadmaps, and share updates. UserVoice: Capture, organize, and analyze customer feedback to drive product direction.
What does Frill cost vs UserVoice?
Frill is freemium (free tier + paid plans). UserVoice is a paid tool. Visit their websites for detailed pricing.