Frill vs UserVoice: Which is Better in 2026?
Choosing between Frill and UserVoice comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: UserVoice wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank. Pick Frill if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Frill
Collect ideas, build roadmaps, and share updates
Best for you if:
- • You want a free tier before you commit
- • You want clean modern interface
- • You want public voting boards engage users
UserVoice
Capture, organize, and analyze customer feedback to drive product direction
Best for you if:
- • You want enterprise focus
- • You want good integrations
| At a Glance | Frill | UserVoice |
|---|---|---|
Starts at | FreeFree tier available | $999/quarterEngage |
Best For | Customer Feedback | Customer Feedback |
Rating | 4.6/5 | 4.4/5 |
Free plan | Yes | No |
Choose Frill or UserVoice?
Choose Frill if
Collect ideas, build roadmaps, and share updates
- You want a free tier before you commit
- You want clean modern interface
- You want public voting boards engage users
- Budget matters (Free vs $999/quarter)
Choose UserVoice if
Capture, organize, and analyze customer feedback to drive product direction
- You want enterprise focus
- You want good integrations
| Feature | Frill | UserVoice |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.6/5 92 reviews | ★4.4/5 313 reviews |
| Categories | Customer FeedbackRoadmapping | Customer FeedbackProduct Analytics |
In-Depth Analysis
Frill
Collect ideas, build roadmaps, and share updates
Frill's pricing is fair for startups, with the Startup plan at $25/month offering a good entry point.
Strengths
- +Clean modern interface
- +Public voting boards engage users
- +Good integrations
- +Affordable pricing
Weaknesses
- -Limited customization on lower tiers
- -Privacy features cost extra
- -No native mobile app
Key features
UserVoice
Capture, organize, and analyze customer feedback to drive product direction
UserVoice's pricing is quite expensive compared to market alternatives, with the 'Engage' tier starting at $999 per quarter ($4,000 annually) for only 1,000 users.
Watch out
Starting at $16K/year note implies higher annual commitment.
Strengths
- +Enterprise focus
- +Good integrations
- +Feedback portal
Weaknesses
- -Expensive
- -Dated UI
Key features
Pricing: Frill vs UserVoice
| Plan | Frill | UserVoice |
|---|---|---|
| Tier 1 | $25 month Startup | $999 quarter Engage |
| Tier 2 | $49 month Business | $1499 quarter Prioritize |
| Tier 3 | $149 month Growth | custom Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Frill pricing and UserVoice pricing.
Who Should Use What?
On a budget?
Frill has a free tier. UserVoice is paid only.
Go with: Frill
Want the highest-rated option?
Frill: 4.6/5 (92 reviews). UserVoice: 4.4/5 (313 reviews).
Go with: Frill
Value user reviews?
Frill: 92 reviews (4.6/5). UserVoice: 313 reviews (4.4/5).
Go with: UserVoice
3 Questions to Help You Decide
What's your budget?
Frill is freemium. UserVoice is paid. Frill lets you start free.
What's your use case?
Both are customer feedback tools. Compare their specific features to decide.
How important are ratings?
Frill is rated higher: 4.6/5 vs 4.4/5.
Key Takeaways
UserVoice
- Larger review base (313 reviews)
- Our pick for this comparison
Frill
- Has a free tier
- Higher user rating: 4.6/5 vs 4.4/5
The Bottom Line
UserVoice wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank. Frill has a free tier if you want to test without paying.
Frequently Asked Questions
Is Frill or UserVoice better?
UserVoice is rated in our evaluation. Frill is freemium and UserVoice is paid.
What are Frill and UserVoice used for?
Frill: Collect ideas, build roadmaps, and share updates. UserVoice: Capture, organize, and analyze customer feedback to drive product direction.
What does Frill cost vs UserVoice?
Frill is freemium (free tier + paid plans). UserVoice is a paid tool. Visit their websites for detailed pricing.