GuestRevu vs Medallia: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for GuestRevu and Medallia side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, GuestRevu leads on a free plan; Medallia leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
GuestRevu
Hospitality's favorite guest feedback and online reputation management solution.
Best for you if:
- • You want a free tier before you commit
Medallia
Experience management platform
Best for you if:
- • You want enterprise experience management
| At a Glance | GuestRevu | Medallia |
|---|---|---|
Starts at | Free plan, paid from €34.99/mo, billed monthly CORE plan | Not published |
Category | Customer Feedback Analytics | Customer Feedback Survey Tools |
Rating | 4.3/5 SourceForge 4.9 183 reviews | 4.5/5 G2 4.5 · Capterra 4.5 243 reviews |
Free plan | Yes | No |
Watch out for | LITE tier data retention is only 30 days | Overage fees for experience data records |
Choose GuestRevu or Medallia?
Choose GuestRevu if
- You want a free tier before you commit
- You want comprehensive solution for both guest surveys and online reputation management
- You want AI tools significantly reduce time spent on review responses and data analysis
Choose Medallia if
- You want enterprise experience management
- You want good for CX
In-Depth Analysis
GuestRevu
Hospitality's favorite guest feedback and online reputation management solution.
GuestRevu offers a fair pricing structure, starting with a generous free LITE tier.
Watch out
LITE tier data retention is only 30 days
Strengths
- Pro: Comprehensive solution for both guest surveys and online reputation management
- Pro: AI tools significantly reduce time spent on review responses and data analysis
- Pro: Offers a free-forever tier for basic reputation management
- Pro: Extensive integrations with hospitality-specific software like PMS
- Pro: Provides detailed reporting and benchmarking against competitors
Weaknesses
- Con: Advanced AI features and broader review site coverage are only available in higher-tier paid plans
- Con: The AI for responses 'thinks' in English, requiring translation for other languages after generation
Key features
Medallia
Experience management platform
Medallia's custom Enterprise pricing is opaque and likely expensive, typical for high-end enterprise experience management platforms.
Watch out
Overage fees for experience data records
Strengths
- Pro: Enterprise experience management
- Pro: Good for CX
- Pro: AI insights
- Pro: Good integrations
- Pro: Scalable
Weaknesses
- Con: Very expensive
- Con: Complex platform
- Con: Enterprise only
- Con: Implementation time
- Con: Learning curve
Key features
Plans and prices: GuestRevu vs Medallia
| Tool | Plans and prices | Source |
|---|---|---|
| GuestRevu |
| guestrevu.com/pricing read Oct 6, 2026 |
| Medallia |
| medallia.com/platform read Sep 29, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on GuestRevu pricing and Medallia pricing.
Key Takeaways
GuestRevu
- Has a free plan
Medallia
- Higher user rating: 4.5/5 vs 4.3/5
What the data shows
On the data below, GuestRevu leads on a free plan; Medallia leads on higher user rating. We do not name an overall winner for this pair.
- Medallia has the higher user rating (4.3/5 from 183 reviews for GuestRevu, 4.5/5 from 243 reviews for Medallia).
- GuestRevu starts at €34.99/mo, billed monthly; Medallia has no public paid plan price on file.
- Only GuestRevu has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do GuestRevu and Medallia compare in 2026?
On the data below, GuestRevu leads on a free plan; Medallia leads on higher user rating. We do not name an overall winner for this pair. Medallia has the higher user rating (4.3/5 from 183 reviews for GuestRevu, 4.5/5 from 243 reviews for Medallia). GuestRevu starts at €34.99/mo, billed monthly; Medallia has no public paid plan price on file. Only GuestRevu has a free plan.
What are GuestRevu and Medallia used for?
GuestRevu: Hospitality's favorite guest feedback and online reputation management solution. Medallia: Experience management platform.
What does GuestRevu cost vs Medallia?
GuestRevu's cheapest paid plan is CORE at €34.99/mo, billed monthly; it also has a free plan. Medallia has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 6, 2026.
What's the main difference between GuestRevu and Medallia?
GuestRevu's main strength: comprehensive solution for both guest surveys and online reputation management. Medallia's main strength: enterprise experience management.