Hotjar vs OpenReplay: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Hotjar and OpenReplay side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, OpenReplay leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Hotjar
Heatmaps and session recordings
OpenReplay
Self-hostable session replay and product analytics for understanding user behavior and troubleshooting issues.
Best for you if:
- • You want a tool that combines quantitative analytics with qualitative session replays for deep insights
| At a Glance | Hotjar | OpenReplay |
|---|---|---|
Starts at | Free plan, paid from $39/mo, billed yearly Growth plan | Free plan, paid from $199/mo flat, billed monthly Dedicated plan |
Category | Web Analytics Heatmaps | Web Analytics Product Analytics |
Rating | 3.8/5 Capterra 4.6 · G2 4.3 · Trustpilot 2.4 948 reviews | 4.9/5 SourceForge 4.9 47 reviews |
Free plan | Yes | Yes |
Watch out for | Three separate products (Observe, Ask, Engage) each billed independently | n/a |
Choose Hotjar or OpenReplay?
Choose Hotjar if
- You need web analytics features specifically.
Choose OpenReplay if
- You want a tool that combines quantitative analytics with qualitative session replays for deep insights
In-Depth Analysis
Hotjar
Heatmaps and session recordings
Hotjar (now Contentsquare) offers solid heatmaps and recordings but pricing got complicated after the merger.
Watch out
Three separate products (Observe, Ask, Engage) each billed independently
Strengths
- Pro: Easy to use
- Pro: Visual heatmaps
- Pro: User feedback
Weaknesses
- Con: Limited analytics
- Con: Can slow site
Key features
OpenReplay
Self-hostable session replay and product analytics for understanding user behavior and troubleshooting issues.
OpenReplay's pricing is quite generous, especially with its Free tier offering 1,000 sessions/mo and all features.
Strengths
- Pro: Complete data control and privacy through self-hosting, meeting strict compliance requirements.
- Pro: Combines quantitative analytics with qualitative session replays for deep insights.
- Pro: Comprehensive debugging capabilities for engineers, linking user behavior to technical issues.
- Pro: Facilitates real-time customer support with co-browsing and live session replay.
- Pro: Works with modern web architectures including SPAs.
Weaknesses
- Con: Self-hosting might require more technical expertise and infrastructure management.
- Con: The breadth of features could have a learning curve for new users.
Key features
Plans and prices: Hotjar vs OpenReplay
| Tool | Plans and prices | Source |
|---|---|---|
| Hotjar |
| contentsquare.com/pricing read Nov 9, 2026 |
| OpenReplay |
| openreplay.com/pricing read Nov 10, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Hotjar pricing and OpenReplay pricing.
Key Takeaways
Hotjar
- Worth considering for web analytics
OpenReplay
- Higher user rating: 4.9/5 vs 3.8/5
What the data shows
On the data below, OpenReplay leads on higher user rating. We do not name an overall winner for this pair.
- OpenReplay has the higher user rating (3.8/5 from 948 reviews for Hotjar, 4.9/5 from 47 reviews for OpenReplay).
- Entry prices are not ranked, they are charged on different bases: Hotjar $39/mo, billed yearly; OpenReplay $199/mo flat, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Hotjar and OpenReplay compare in 2026?
On the data below, OpenReplay leads on higher user rating. We do not name an overall winner for this pair. OpenReplay has the higher user rating (3.8/5 from 948 reviews for Hotjar, 4.9/5 from 47 reviews for OpenReplay). Entry prices are not ranked, they are charged on different bases: Hotjar $39/mo, billed yearly; OpenReplay $199/mo flat, billed monthly. Both have a free plan.
What are Hotjar and OpenReplay used for?
Hotjar: Heatmaps and session recordings. OpenReplay: Self-hostable session replay and product analytics for understanding user behavior and troubleshooting issues.
What does Hotjar cost vs OpenReplay?
Hotjar's cheapest paid plan is Growth at $39/mo, billed yearly; it also has a free plan. OpenReplay's cheapest paid plan is Dedicated at $199/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 10, 2026.
What's the main difference between Hotjar and OpenReplay?
Hotjar's main strength: easy to use. OpenReplay's main strength: complete data control and privacy through self-hosting, meeting strict compliance requirements.
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