Line vs Zendesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Line and Zendesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Line leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Line
Answer phone, email, social, and WhatsApp messages from one team inbox
Best for you if:
- • UK businesses that need a phone number and shared inbox for calls, texts, WhatsApp, and email
Zendesk
Complete customer service solution
| At a Glance | Line | Zendesk |
|---|---|---|
Starts at | From $4/mo, billed monthly Starter plan | From $25/seat/mo, billed monthly Support Team plan |
Category | Customer Support Help Desk | Customer Support Live Chat |
Rating | n/a | 4.3/5 G2 4.3 · Capterra 4.4 11,165 reviews |
Free plan | No | No |
Watch out for | Starter limited to 2 seats | AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat. |
Choose Line or Zendesk?
Choose Line if
- UK businesses that need a phone number and shared inbox for calls, texts, WhatsApp, and email
- You want to answer phone, email, social, and WhatsApp messages from one team inbox
- Budget matters ($4/mo, billed monthly vs $25/seat/mo, billed monthly)
Choose Zendesk if
- You need customer support features specifically.
In-Depth Analysis
Line
Answer phone, email, social, and WhatsApp messages from one team inbox
Line's pricing is very fair for small teams, with a $4 Starter tier that is generous for basic shared inbox and call features, but the jump to $19 for Pro with only 10 seats and limited integrations feels expensive relative to the feature set.
Watch out
Starter limited to 2 seats
Key features
Zendesk
Complete customer service solution
Zendesk publishes yearly agent prices on zendesk.com/pricing.
Watch out
AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat.
Strengths
- Pro: Industry leader
- Pro: Extensive integrations
- Pro: Powerful AI features
Weaknesses
- Con: Premium pricing
- Con: Can be overwhelming
Key features
Plans and prices: Line vs Zendesk
| Tool | Plans and prices | Source |
|---|---|---|
| Line |
| useline.io/pricing |
| Zendesk |
| zendesk.com/pricing read Nov 4, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Line pricing and Zendesk pricing.
Key Takeaways
Line
- Lower entry price: $4/mo, billed monthly vs $25/seat/mo, billed monthly
Zendesk
- Worth considering for customer support
What the data shows
On the data below, Line leads on lower entry price. We do not name an overall winner for this pair.
- Only Zendesk has a published user rating (4.3/5 from 11,165 reviews); Line has none we can show.
- Line has the lower entry price: $4/mo, billed monthly (Starter) against $25/seat/mo, billed monthly (Support Team) for Zendesk.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Line and Zendesk compare in 2026?
On the data below, Line leads on lower entry price. We do not name an overall winner for this pair. Only Zendesk has a published user rating (4.3/5 from 11,165 reviews); Line has none we can show. Line has the lower entry price: $4/mo, billed monthly (Starter) against $25/seat/mo, billed monthly (Support Team) for Zendesk.
What are Line and Zendesk used for?
Line: Answer phone, email, social, and WhatsApp messages from one team inbox. Zendesk: Complete customer service solution.
What does Line cost vs Zendesk?
Line's cheapest paid plan is Starter at $4/mo, billed monthly. Zendesk's cheapest paid plan is Support Team at $25/seat/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 4, 2026.
What's the main difference between Line and Zendesk?
Line focuses on answer phone, email, social, and WhatsApp messages from one team inbox. Zendesk's main strength: industry leader.
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