Line

Name: Line
Brand: Line
Price: 4 USD

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Answer phone, email, social, and WhatsApp messages from one team inbox

From $4/mo, billed monthly

Paid Customer Support Help Desk

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Tracked since 2026

Verified vendor

The Bottom Line

Updated Nov 8, 2026

Best for: UK businesses that need a phone number and shared inbox for calls, texts, WhatsApp, and email
Price: From $4/mo, billed monthly. Compare plans

Key facts

Low subscription costs, usage-based pricing
AI Agents that resolve queries automatically
One shared team inbox for every channel

What is Line?

A single inbox for all your customer communication. Multiple phone numbers, email inboxes, social inboxes and Whatsapp all land in one place that your team can answer. Everything you need to deliver an amazing customer experience.

Available on: Web, API, iOS, Android, Desktop

Data compiled by Toolradar How we evaluate

Source useline.io

Key Features

Shared inbox for calls, SMS, WhatsApp, email, and web chat
A real phone number with call forwarding, voicemail, business hours, and routing
AI agents answers calls, books appointment and close leads
Workflows for SMS replies, call routing, and voicemail
SMS API with webhooks and a sandbox

Pricing Plans

Line plans and prices
Plan	Price	Details
Starter	$4/month	2 seats 1 number included Shared inbox +3 more Show less Voicemail Call forwarding and business hours Up to 3 custom workflows
Pro	$19/month	Up to 10 seats Up to 10 custom workflows PAYG call recording and transcription +3 more Show less Voicemail transcription WhatsApp connection and verification Up to 3 external integrations
Business	$89/month	Unlimited seats 3 phone numbers included 2,000 credits included +3 more Show less Unlimited custom workflows Unlimited integrations Unlimited call recording and transcription
Agency	$5/month	For agencies wanting to offer our product to their clients One login for your team and each client workspace £5 per staff member/month

Calculate your cost View full pricing

Is Line worth the price?

Good value

Line's pricing is very fair for small teams, with a $4 Starter tier that is generous for basic shared inbox and call features, but the jump to $19 for Pro with only 10 seats and limited integrations feels expensive relative to the feature set.

The $89 Business tier offers strong value for unlimited seats and integrations, best for growing teams needing multi-channel support.

Hidden Costs & Gotchas

Starter limited to 2 seats

Pro capped at 10 seats

Full Line pricing: every plan, hidden costs and alternatives

How Line's pricing compares

At $4/mo, billed monthly, Line is the most affordable of its 5 comparable direct competitors.

Line

$19

$19

$25

$29

$139

Not ranked, different unit or currency: Front $25/seat/mo, billed yearly.

Entry paid plan, monthly price, billed monthly.

Reviews

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Best Line Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zendesk Paid

Complete customer service solution

4.3

Intercom Paid

AI-first customer service platform

4.5

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

Front Paid

Unify customer conversations, automate workflows, and boost team efficiency

4.3

Gladly Paid

Customer service platform focused on people

4.5

Liveagent Paid

Unified omnichannel customer support for growing teams

4.0

Kustomer Paid

Unified CRM customer service with AI assistance

4.5

Trengo Paid

All-in-one customer engagement platform

4.3

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Line alternatives 8+ tools ranked, pricing + verdict per pick Line vs Zendesk Head-to-head: features, pricing, who wins Line vs Intercom Head-to-head: features, pricing, who wins Line vs Freshdesk Head-to-head: features, pricing, who wins

Explore More

Line FAQ

How does Line simplify customer support for a help desk team?

Line provides a single inbox that aggregates phone, email, social, and WhatsApp messages, so help desk teams can manage all customer inquiries from one place without switching between platforms.

How does Line compare to Zendesk as a customer support solution?

Line competes with Zendesk in the customer support space, offering a unified inbox that consolidates phone, email, social, and WhatsApp messages. Both are help desk platforms, but Line emphasizes bringing all communication channels into one team inbox.

Which key trade-off should teams consider when adopting Line for customer communication?

A key trade-off is that Line is a paid product with no permanently free tier, so teams must budget for a subscription to use its unified inbox features. This may be a consideration for organizations with limited budgets.

Which teams benefit most from using Line?

Customer support and help desk teams that handle inquiries across phone, email, social media, and WhatsApp benefit most from Line, as it centralizes all those channels into one shared inbox for efficient response.

Does Line include a free tier?

Line is a paid product and does not include a permanently free tier. Teams need to purchase a subscription to access the platform and its unified inbox capabilities.

Can Line integrate WhatsApp messages into a team inbox?

Yes, Line allows teams to receive and answer WhatsApp messages directly within the same inbox used for phone, email, and social media, enabling seamless multi-channel support.

How does Line handle multiple email inboxes?

Line supports multiple email inboxes, allowing businesses to route emails from different addresses into the single team inbox for centralized management and response.

Does Line support team collaboration on customer inquiries?

Yes, Line provides a shared team inbox where multiple team members can view, assign, and respond to customer messages from various channels, facilitating collaborative customer support.

Source: useline.io

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