Line vs Liveagent: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Line and Liveagent side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Line leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Line
Answer phone, email, social, and WhatsApp messages from one team inbox
Best for you if:
- • UK businesses that need a phone number and shared inbox for calls, texts, WhatsApp, and email
Liveagent
Unified omnichannel customer support for growing teams
Best for you if:
- • You want to help desk software
| At a Glance | Line | Liveagent |
|---|---|---|
Starts at | From $4/mo, billed monthly Starter plan | From $19/user/mo, billed monthly Starter plan |
Category | Customer Support Help Desk | Customer Support Live Chat |
Rating | n/a | 4.0/5 Capterra 4.7 · G2 4.5 · SourceForge 2.4 2,616 reviews |
Free plan | No | No |
Watch out for | Starter limited to 2 seats | n/a |
Choose Line or Liveagent?
Choose Line if
- UK businesses that need a phone number and shared inbox for calls, texts, WhatsApp, and email
- You want to answer phone, email, social, and WhatsApp messages from one team inbox
- Budget matters ($4/mo, billed monthly vs $19/user/mo, billed monthly)
Choose Liveagent if
- You want to help desk software
In-Depth Analysis
Line
Answer phone, email, social, and WhatsApp messages from one team inbox
Line's pricing is very fair for small teams, with a $4 Starter tier that is generous for basic shared inbox and call features, but the jump to $19 for Pro with only 10 seats and limited integrations feels expensive relative to the feature set.
Watch out
Starter limited to 2 seats
Key features
Liveagent
Unified omnichannel customer support for growing teams
LiveAgent's pricing is fair, especially with the annual discounts.
Strengths
- Pro: Help desk software
- Pro: Good for support
- Pro: Fair pricing
- Pro: Multiple channels
- Pro: Good features
Weaknesses
- Con: UI dated
- Con: Learning curve
- Con: Setup complexity
- Con: Better modern alternatives
- Con: Support varies
Key features
Plans and prices: Line vs Liveagent
| Tool | Plans and prices | Source |
|---|---|---|
| Line |
| useline.io/pricing |
| Liveagent |
| liveagent.com/pricing read Nov 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Line pricing and Liveagent pricing.
Key Takeaways
Line
- Lower entry price: $4/mo, billed monthly vs $19/user/mo, billed monthly
Liveagent
- Worth considering for customer support
What the data shows
On the data below, Line leads on lower entry price. We do not name an overall winner for this pair.
- Only Liveagent has a published user rating (4.0/5 from 2,616 reviews); Line has none we can show.
- Line has the lower entry price: $4/mo, billed monthly (Starter) against $19/user/mo, billed monthly (Starter) for Liveagent.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Line and Liveagent compare in 2026?
On the data below, Line leads on lower entry price. We do not name an overall winner for this pair. Only Liveagent has a published user rating (4.0/5 from 2,616 reviews); Line has none we can show. Line has the lower entry price: $4/mo, billed monthly (Starter) against $19/user/mo, billed monthly (Starter) for Liveagent.
What are Line and Liveagent used for?
Line: Answer phone, email, social, and WhatsApp messages from one team inbox. Liveagent: Unified omnichannel customer support for growing teams.
What does Line cost vs Liveagent?
Line's cheapest paid plan is Starter at $4/mo, billed monthly. Liveagent's cheapest paid plan is Starter at $19/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between Line and Liveagent?
Line focuses on answer phone, email, social, and WhatsApp messages from one team inbox. Liveagent's main strength: help desk software.
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