Intercom vs Line: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Intercom and Line side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Line leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Intercom
AI-first customer service platform
Line
Answer phone, email, social, and WhatsApp messages from one team inbox
Best for you if:
- • UK businesses that need a phone number and shared inbox for calls, texts, WhatsApp, and email
| At a Glance | Intercom | Line |
|---|---|---|
Starts at | From $29/seat/mo, billed monthly Essential plan | From $4/mo, billed monthly Starter plan |
Category | Customer Support Chatbots | Customer Support Help Desk |
Rating | 4.5/5 G2 4.5 3,906 reviews | n/a |
Free plan | No | No |
Watch out for | n/a | Starter limited to 2 seats |
Choose Intercom or Line?
Choose Intercom if
- You need customer support features specifically.
Choose Line if
- UK businesses that need a phone number and shared inbox for calls, texts, WhatsApp, and email
- You want to answer phone, email, social, and WhatsApp messages from one team inbox
- Budget matters ($4/mo, billed monthly vs $29/seat/mo, billed monthly)
In-Depth Analysis
Intercom
AI-first customer service platform
Intercom is the gold standard for AI-first customer support with its Fin AI agent resolving ~60% of conversations.
Strengths
- Pro: Powerful Fin AI agent
- Pro: Unified inbox for all channels
- Pro: Strong automation capabilities
Weaknesses
- Con: Expensive for small teams
- Con: Complex pricing model
Key features
Line
Answer phone, email, social, and WhatsApp messages from one team inbox
Line's pricing is very fair for small teams, with a $4 Starter tier that is generous for basic shared inbox and call features, but the jump to $19 for Pro with only 10 seats and limited integrations feels expensive relative to the feature set.
Watch out
Starter limited to 2 seats
Key features
Plans and prices: Intercom vs Line
| Tool | Plans and prices | Source |
|---|---|---|
| Intercom |
| intercom.com/pricing read Nov 7, 2026 |
| Line |
| useline.io/pricing |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Intercom pricing and Line pricing.
Key Takeaways
Intercom
- Worth considering for customer support
Line
- Lower entry price: $4/mo, billed monthly vs $29/seat/mo, billed monthly
What the data shows
On the data below, Line leads on lower entry price. We do not name an overall winner for this pair.
- Only Intercom has a published user rating (4.5/5 from 3,906 reviews); Line has none we can show.
- Line has the lower entry price: $4/mo, billed monthly (Starter) against $29/seat/mo, billed monthly (Essential) for Intercom.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Intercom and Line compare in 2026?
On the data below, Line leads on lower entry price. We do not name an overall winner for this pair. Only Intercom has a published user rating (4.5/5 from 3,906 reviews); Line has none we can show. Line has the lower entry price: $4/mo, billed monthly (Starter) against $29/seat/mo, billed monthly (Essential) for Intercom.
What are Intercom and Line used for?
Intercom: AI-first customer service platform. Line: Answer phone, email, social, and WhatsApp messages from one team inbox.
What does Intercom cost vs Line?
Intercom's cheapest paid plan is Essential at $29/seat/mo, billed monthly. Line's cheapest paid plan is Starter at $4/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between Intercom and Line?
Intercom's main strength: powerful Fin AI agent. Line focuses on answer phone, email, social, and WhatsApp messages from one team inbox.
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