Livechat vs Crisp: Which Should You Choose in 2026?
Choosing between Livechat and Crisp comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You need help desk features specifically
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
Crisp
Customer messaging platform
Best for you if:
- • You want the higher-rated option (8.4/10 vs 7.5/10)
- • You want to try before committing
- • You need crm features specifically
- • Customer messaging platform with free plan and Pro at $28/month for 5 agents
- • Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
| At a Glance |  Livechat |  Crisp |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | CRM |
Rating | 75/100 | 84/100 |
| Feature | Livechat | Crisp |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 75 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | CRMLive Chat |
How Livechat and Crisp Compare
Livechat
Customer service chat software
Paid · 75/100 score
Crisp
Customer messaging platform
Free tier available · 84/100 score
Livechat is a help desk tool. Crisp is in crm.
Who Should Use What?
On a budget?
Crisp has a free tier. Livechat is paid only.
Go with: Crisp
Want the highest-rated option?
Livechat: 75/100. Crisp: 84/100.
Go with: Crisp
Value user reviews?
Neither has user reviews yet.
Go with: Crisp
3 Questions to Help You Decide
What's your budget?
Livechat is paid. Crisp is freemium. Crisp lets you start free.
What's your use case?
Livechat is a help desk tool. Crisp is in crm. Pick the category that matches your needs.
How important are ratings?
Crisp scores higher: 84/100 vs 75/100.
Key Takeaways
Crisp
- Higher score: 84/100 vs 75
- Free tier available
- Our pick for this comparison
Livechat
- Better fit for help desk
The Bottom Line
Crisp (84/100) is our pick.
Frequently Asked Questions
Is Livechat or Crisp better?
Crisp scores 84/100 in our evaluation. Livechat is paid and Crisp is freemium.
What are Livechat and Crisp used for?
Livechat: Customer service chat software. Crisp: Customer messaging platform.
What does Livechat cost vs Crisp?
Livechat is a paid tool. Crisp is freemium (free tier + paid plans). Visit their websites for detailed pricing.