Livechat vs Freshdesk: Which Should You Choose in 2026?
Choosing between Livechat and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
Freshdesk
Intuitive customer support software
Best for you if:
- • You want the higher-rated option (8.5/10 vs 7.5/10)
- • You want to try before committing
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  Livechat |  Freshdesk |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | Help Desk |
Rating | 75/100 | 85/100 |
| Feature | Livechat | Freshdesk |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 75 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskLive Chat |
How Livechat and Freshdesk Compare
Livechat
Customer service chat software
Paid · 75/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Who Should Use What?
On a budget?
Freshdesk has a free tier. Livechat is paid only.
Go with: Freshdesk
Want the highest-rated option?
Livechat: 75/100. Freshdesk: 85/100.
Go with: Freshdesk
Value user reviews?
Neither has user reviews yet.
Go with: Freshdesk
3 Questions to Help You Decide
What's your budget?
Livechat is paid. Freshdesk is freemium. Freshdesk lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Freshdesk scores higher: 85/100 vs 75/100.
Key Takeaways
Freshdesk
- Higher score: 85/100 vs 75
- Free tier available
- Our pick for this comparison
Livechat
The Bottom Line
Freshdesk (85/100) is our pick.
Frequently Asked Questions
Is Livechat or Freshdesk better?
Freshdesk scores 85/100 in our evaluation. Livechat is paid and Freshdesk is freemium.
What are Livechat and Freshdesk used for?
Livechat: Customer service chat software. Freshdesk: Intuitive customer support software.
What does Livechat cost vs Freshdesk?
Livechat is a paid tool. Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.