Livechat vs ServiceBell: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Livechat and ServiceBell side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
ServiceBell
Connect your sales team to buyers with AI-powered live chat and intent detection.
Best for you if:
- • You want significantly improves speed-to-lead by engaging visitors instantly
| At a Glance | Livechat | ServiceBell |
|---|---|---|
Starts at | From $19/user/mo, billed monthly Essential plan | Not published |
Category | Customer Support Live Chat | Live Chat Sales |
Rating | 4.0/5 Capterra 4.6 · G2 4.5 · SourceForge 2.3 2,049 reviews | n/a |
Free plan | No | No |
Watch out for | Starter tier is limited to 1 user | n/a |
Choose Livechat or ServiceBell?
Choose Livechat if
- You want good live chat tool
- You want many integrations
- You work in customer support, not live chat
Choose ServiceBell if
- You want significantly improves speed-to-lead by engaging visitors instantly
- You want provides 24/7 coverage for website visitor engagement
- You work in live chat, not customer support
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- Pro: Good live chat tool
- Pro: Many integrations
- Pro: Chatbot builder
- Pro: Good analytics
- Pro: Reliable
Weaknesses
- Con: Expensive
- Con: Per-seat pricing
- Con: Features spread across products
- Con: UI dated
- Con: Better modern alternatives
Key features
ServiceBell
Connect your sales team to buyers with AI-powered live chat and intent detection.
Strengths
- Pro: Significantly improves speed-to-lead by engaging visitors instantly.
- Pro: Provides 24/7 coverage for website visitor engagement.
- Pro: Leverages AI to identify high-value prospects and buying signals.
- Pro: Allows for both AI and human interaction, offering flexibility.
- Pro: Easy setup with a single script and quick AI tuning.
Weaknesses
- Con: Specific pricing details are not publicly available, requiring direct contact for quotes.
- Con: Requires integration with existing CRM and web analytics for full AI Intent functionality.
- Con: Relies on website traffic for optimal performance.
Key features
Plans and prices: Livechat vs ServiceBell
| Tool | Plans and prices | Source |
|---|---|---|
| Livechat |
| livechat.com/pricing read Nov 1, 2026 |
| ServiceBell | No plan prices on file | servicebell.com/pricing |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Livechat pricing and ServiceBell pricing.
Key Takeaways
Livechat
- Choose if you want customer service chat software
ServiceBell
- Choose if you want connect your sales team to buyers with AI-powered live chat and intent detection
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Livechat has a published user rating (4.0/5 from 2,049 reviews); ServiceBell has none we can show.
- Livechat starts at $19/user/mo, billed monthly; ServiceBell has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Livechat and ServiceBell compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Livechat has a published user rating (4.0/5 from 2,049 reviews); ServiceBell has none we can show. Livechat starts at $19/user/mo, billed monthly; ServiceBell has no public paid plan price on file.
What are Livechat and ServiceBell used for?
Livechat: Customer service chat software. ServiceBell: Connect your sales team to buyers with AI-powered live chat and intent detection.
What does Livechat cost vs ServiceBell?
Livechat's cheapest paid plan is Essential at $19/user/mo, billed monthly. ServiceBell has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Livechat and ServiceBell?
Livechat's main strength: good live chat tool. ServiceBell's main strength: significantly improves speed-to-lead by engaging visitors instantly.