ManyChat vs Freshsales: Which Should You Choose in 2026?
Choosing between ManyChat and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
ManyChat
Chat marketing platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 8.6/10)
- • You need marketing automation features specifically
- • Chat automation platform for marketing
- • Facebook, Instagram, and WhatsApp bots
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You need crm features specifically
- • AI-powered CRM for lead generation, qualification, and tracking.
- • Automates tasks and provides AI-driven insights for sales efficiency.
| At a Glance |  Freshsales | |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Marketing Automation | CRM |
Rating | 88/100 | 86/100 |
| Feature | ManyChat | Freshsales |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 88 | 86 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Marketing AutomationLead Generation | CRMSales Engagement |
Understanding the Differences
Both ManyChat and Freshsales solve similar problems, but they approach them differently.ManyChat positions itself as "chat marketing platform" while Freshsalesfocuses on "ai-powered sales crm to streamline sales, boost conversions, and grow your pipeline.". These differences matter depending on what you're trying to accomplish.
When to Choose ManyChat
ManyChat makes sense if you're looking for a budget-friendly option with a free tier solution. With a score of 88/100, it's our top pick in this comparison.
When to Choose Freshsales
Freshsales is worth considering if you need a flexible option with both free and paid tiers tool.
Who Should Use What?
Bootstrapped or small team?
When every dollar counts, ManyChat lets you get started without pulling out your credit card.
We'd pick: ManyChat
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. ManyChat handles scale better in our testing.
We'd pick: ManyChat
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Both have enterprise tiers—compare their security features.
We'd pick: ManyChat
Still not sure? Answer these 3 questions
How much can you spend?
Tight budget? Start free with ManyChat, upgrade when you're ready.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated ManyChat higher (88/100). But the community has upvoted Freshsales more (0 votes). Pick your source of truth.
Key Takeaways
What ManyChat Does Better
- Higher overall score (88/100)
- Our recommendation for most use cases
Consider Freshsales If
- You want to start free and scale later
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with ManyChat (88/100). But the honest answer is that "better" depends on your situation. ManyChat scores higher in our analysis, but Freshsales might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is ManyChat or Freshsales better?
Based on our analysis, ManyChat scores higher with 88/100. ManyChat isfreemium while Freshsales is freemium. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from ManyChat to Freshsales easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do ManyChat and Freshsales offer free trials?
Most software in this category offers free trials or free tiers. ManyChat is freemium with a free tier.Freshsales is freemium with a free tier. Visit their websites for current trial offers.