North Metric vs Totango: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for North Metric and Totango side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
North Metric
Score churn risk, rank revenue at risk, and draft customer save actions
Best for you if:
- • SaaS companies billing on Stripe, up to $150K MRR, with no customer success team
Totango
Drive customer outcomes and growth with automated success programs
Best for you if:
- • You want to drive customer outcomes and growth with automated success programs
| At a Glance | North Metric | Totango |
|---|---|---|
Starts at | Free plan, paid from $199/mo, billed monthly North Metric plan | Free plan, paid from $199/mo, billed monthly Starter plan |
Category | Customer Success Analytics | Customer Success Analytics |
Rating | n/a | 4.3/5 G2 4.3 1,150 reviews |
Free plan | Yes | Yes |
Watch out for | n/a | Overage fees for accounts/users |
Choose North Metric or Totango?
Choose North Metric if
- SaaS companies billing on Stripe, up to $150K MRR, with no customer success team
Choose Totango if
- You want to drive customer outcomes and growth with automated success programs
In-Depth Analysis
North Metric
Score churn risk, rank revenue at risk, and draft customer save actions
The pricing is fair and generous for its target market.
Key features
Totango
Drive customer outcomes and growth with automated success programs
Totango's pricing is quite expensive, especially for SMBs.
Watch out
Overage fees for accounts/users
Strengths
- Pro: Modular approach
- Pro: Good for scaling
- Pro: Free tier available
Weaknesses
- Con: Can be complex
- Con: Steeper learning curve
Key features
Plans and prices: North Metric vs Totango
| Tool | Plans and prices | Source |
|---|---|---|
| North Metric |
| northmetric.io/pricing read Nov 7, 2026 |
| Totango |
| totango.com/pricing read Oct 3, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on North Metric pricing and Totango pricing.
Key Takeaways
North Metric
- Worth considering for customer success
Totango
- Choose Totango if you want to drive customer outcomes and growth with automated success programs
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Totango has a published user rating (4.3/5 from 1,150 reviews); North Metric has none we can show.
- Both start at the same entry price ($199/mo, billed monthly).
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do North Metric and Totango compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Totango has a published user rating (4.3/5 from 1,150 reviews); North Metric has none we can show. Both start at the same entry price ($199/mo, billed monthly). Both have a free plan.
What are North Metric and Totango used for?
North Metric: Score churn risk, rank revenue at risk, and draft customer save actions. Totango: Drive customer outcomes and growth with automated success programs.
What does North Metric cost vs Totango?
North Metric's cheapest paid plan is North Metric at $199/mo, billed monthly; it also has a free plan. Totango's cheapest paid plan is Starter at $199/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between North Metric and Totango?
North Metric focuses on score churn risk, rank revenue at risk, and draft customer save actions. Totango's main strength: modular approach.
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