PolyAI vs Deepgram: Which Should You Choose in 2026?
Choosing between PolyAI and Deepgram comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 22, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
PolyAI
The world's most lifelike voice AI agents for enterprise customer service.
Best for you if:
- • You need ai voice features specifically
- • Deploys lifelike voice AI agents for scalable enterprise customer service.
- • Offers omnichannel deployment (voice, chat, SMS) from a single custom agent build.
Deepgram
Enterprise Voice AI: STT, TTS & Agent APIs for accurate, realistic, and cost-effective voice solutions.
Best for you if:
- • You want the higher-rated option (8.8/10 vs 0.0/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI speech-to-text API
- • Fast, accurate transcription
| At a Glance |  PolyAI |  Deepgram |
|---|---|---|
Price | Paid | Free + Paid |
Best For | AI Voice | Transcription |
Rating | —/100 | 88/100 |
| Feature | PolyAI | Deepgram |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | 88 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | AI VoiceAI Agents | TranscriptionAI Voice |
How PolyAI and Deepgram Compare
PolyAI
The world's most lifelike voice AI agents for enterprise customer service.
Paid
Deepgram
Enterprise Voice AI: STT, TTS & Agent APIs for accurate, realistic, and cost-effective voice solutions.
Free tier available · 88/100 score
PolyAI is a ai voice tool. Deepgram is in transcription.
Who Should Use What?
On a budget?
Deepgram has a free tier. PolyAI is paid only.
Go with: Deepgram
Want the highest-rated option?
Deepgram scores 88/100. PolyAI is unrated.
Go with: Deepgram
Value user reviews?
Neither has user reviews yet.
Go with: Deepgram
3 Questions to Help You Decide
What's your budget?
PolyAI is paid. Deepgram is freemium. Deepgram lets you start free.
What's your use case?
PolyAI is a ai voice tool. Deepgram is in transcription. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Deepgram
- Higher score: 88/100 vs unrated
- Free tier available
- Our pick for this comparison
PolyAI
- Better fit for ai voice
The Bottom Line
Deepgram (88/100) is our pick.
Frequently Asked Questions
Is PolyAI or Deepgram better?
Deepgram scores 88/100 in our evaluation. PolyAI is paid and Deepgram is freemium.
What are PolyAI and Deepgram used for?
PolyAI: The world's most lifelike voice AI agents for enterprise customer service.. Deepgram: Enterprise Voice AI: STT, TTS & Agent APIs for accurate, realistic, and cost-effective voice solutions..
What does PolyAI cost vs Deepgram?
PolyAI is a paid tool. Deepgram is freemium (free tier + paid plans). Visit their websites for detailed pricing.