Respond.io vs The-Y CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Respond.io and The-Y CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Respond.io
Business messaging platform for marketing, sales, and support
Best for you if:
- • You want a tool that unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
Best for you if:
- • Small teams that handle most customer contact through WhatsApp, phone and email
| At a Glance | Respond.io | The-Y CRM |
|---|---|---|
Starts at | From $79/mo, billed monthly Starter plan | Free plan, paid from €20/mo, billed monthly Founder plan |
Category | Customer Support Sales | Customer Support CRM |
Rating | 4.8/5 G2 4.8 554 reviews | n/a |
Free plan | No | Yes |
Watch out for | Overage fees for exceeding monthly active contacts | Cloud Pro: 10 GB storage limit |
Choose Respond.io or The-Y CRM?
Choose Respond.io if
- You want a tool that unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox
Choose The-Y CRM if
- Small teams that handle most customer contact through WhatsApp, phone and email
- You want a free tier before you commit
In-Depth Analysis
Respond.io
Business messaging platform for marketing, sales, and support
Respond.io's pricing, starting at $79/month for 'Starter' and escalating to $279/month for 'Advanced', appears to be on the higher side compared to some market alternatives, especially given the 'Growth' tier's 1,000 monthly active contacts limit.
Watch out
Overage fees for exceeding monthly active contacts
Strengths
- Pro: Unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox.
- Pro: Utilizes AI Agents to answer inquiries and qualify leads, allowing human teams to focus on high-priority customers.
- Pro: Provides built-in analytics to track ROI from ads, agents, and channels.
- Pro: Offers automation features like workflows, smart routing, and collaboration tools to shorten sales journeys.
- Pro: Ensures high reliability with 99.999% uptime for consistent customer communication.
Weaknesses
- Con: WhatsApp Business API pricing can be complex, with charges varying based on message type, country, and volume.
- Con: International authentication messages on WhatsApp are charged at higher rates under specific conditions.
- Con: The 24-hour customer service window on WhatsApp limits free-form messaging and can lead to charges for template messages once it closes.
Key features
The-Y CRM
Unite WhatsApp, email, web chat and calls in a shared team inbox
The-Y CRM's pricing is exceptionally generous, especially with the free tier supporting 3 users and 1,000 outgoing messages, and the Cloud Pro at €40/month (or €20 during alpha/beta) for unlimited users and messages is a steal compared to per-seat competitors.
Watch out
Cloud Pro: 10 GB storage limit
Key features
Plans and prices: Respond.io vs The-Y CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Respond.io |
| respond.io/pricing read Nov 7, 2026 |
| The-Y CRM |
| the-y.at/en/crm/costs read Nov 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Respond.io pricing and The-Y CRM pricing.
Key Takeaways
Respond.io
- Worth considering for customer support
The-Y CRM
- Has a free plan
What the data shows
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair.
- Only Respond.io has a published user rating (4.8/5 from 554 reviews); The-Y CRM has none we can show.
- Entry prices are not ranked, they are charged on different bases: Respond.io $79/mo, billed monthly; The-Y CRM €20/mo, billed monthly.
- Only The-Y CRM has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do Respond.io and The-Y CRM compare in 2026?
On the data below, The-Y CRM leads on a free plan. We do not name an overall winner for this pair. Only Respond.io has a published user rating (4.8/5 from 554 reviews); The-Y CRM has none we can show. Entry prices are not ranked, they are charged on different bases: Respond.io $79/mo, billed monthly; The-Y CRM €20/mo, billed monthly. Only The-Y CRM has a free plan.
What are Respond.io and The-Y CRM used for?
Respond.io: Business messaging platform for marketing, sales, and support. The-Y CRM: Unite WhatsApp, email, web chat and calls in a shared team inbox.
What does Respond.io cost vs The-Y CRM?
Respond.io's cheapest paid plan is Starter at $79/mo, billed monthly. The-Y CRM's cheapest paid plan is Founder at €20/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between Respond.io and The-Y CRM?
Respond.io's main strength: unifies customer touchpoints from various channels (WhatsApp, TikTok, Facebook, etc.) into a single team inbox. The-Y CRM focuses on unite WhatsApp, email, web chat and calls in a shared team inbox.
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